Home Care Answering Service
Families searching for personal support workers need someone to answer on the first ring. Jodie takes your calls when the team is out with clients, day or night.
Trusted by 1,600+ Canadian service businesses
The problem
A family looking for home care for their parent will call the next agency if you do not pick up
Your personal support workers are out on visits all day. Your scheduling coordinator is juggling shift coverage, care plans, and family updates. When the phone rings with a new referral from Home and Community Care Support Services or a worried daughter searching for home care, nobody is free to answer. Families making care decisions are anxious and time-pressed. They will not leave a voicemail when their parent needs help this week.
- 78% of families searching for home care will call another agency if they can't get through first time
- A new care package can be worth C$2,000+/month in recurring revenue
- Home and Community Care referrals need a response within hours, not days
- A scheduling coordinator costs C$3,000+/month and still cannot answer every call while managing shifts
78%
of families looking for care won't leave a voicemail
C$2,000+
monthly value of a single new care package
C$3,000+
monthly cost of a coordinator who still misses calls on visits
How Home Care Agencies Use Jodie
Community Care Referral
The situation: A coordinator from Home and Community Care Support Services calls at 4pm on a Friday with a new client who needs a personal support worker starting Monday. Your office staff have already left for the day.
Jodie handles it: Jodie picks up, asks about the client's care needs, mobility, address, and any medical conditions the care team should know about. You get a text with the full referral details so you can assess it over the weekend and have a PSW lined up for Monday morning.
PSW on a Visit
The situation: Your scheduling coordinator is out doing an assessment visit when a new inquiry calls about live-in care for their father.
Jodie handles it: Jodie answers, asks about the father's condition, what level of care is needed, the home setup, and when they would like care to start. The coordinator gets a text with the details to follow up after the visit.
Care Assessment Inquiry
The situation: A daughter calls asking about arranging an in-home assessment for her elderly parent who has been struggling at home after a fall.
Jodie handles it: Jodie asks about the parent's current situation, what help they need, their address, and the best time for an assessment visit. You get a summary you can use to schedule the assessment without a callback.
After-Hours Family Concern
The situation: A son calls at 8pm worried about his father's current care schedule. He thinks the visits are not long enough and wants to discuss increasing the hours.
Jodie handles it: Jodie answers with empathy, takes the son's contact details, notes his concerns about visit duration, and reassures him that someone from the care team will call him back first thing. The message is waiting for your coordinator in the morning.
That family is calling about care for their parent. Who's picking up?
Set up Jodie in under 2 minutes. She handles your care inquiries while your team handles the care.
Get Started for FreeReal reviews Real results from real businesses
Built for Home Care Agencies
Everything you need to stop missing referrals and keep your care roster full.
Never Miss a Referral
When Home and Community Care Support Services calls with a new client or a family member rings about care for their parent, Jodie picks up right away and gets the details so you can respond before the next agency.
Care Needs Captured Properly
Jodie asks about the type of care needed, mobility level, location, and how soon it's required. Your team gets a proper referral summary, not a garbled voicemail.
Sounds Like Your Office
Callers think they're speaking to your care team. Jodie knows your service types, coverage area, and whether you handle live-in care, hourly visits, or palliative support.
Cover Every Gap
Forward calls when your scheduling coordinator is on visits, your team is in shift handoffs, or the office is closed. Jodie fills every gap without the cost of extra admin staff.
Live in Minutes
No IT support needed. Set up call forwarding on your office phone and Jodie starts handling your care inquiries right away.
FAQ Frequently Asked Questions
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The next care referral is one missed call away.
Let Jodie answer your calls while your team focuses on delivering care.
First 7 days free, then pricing from C$99/month