Property Management Answering Service
Tenant emergencies do not wait for you to finish a move-in inspection. Jodie answers your phone when you are showing units, doing inspections, or out of the office.
Trusted by 1,600+ Canadian service businesses
The problem
A tenant with a broken furnace in January is not going to leave a voicemail
When you are doing move-in inspections, showing vacant units, or meeting with landlords, you cannot answer every call. But a tenant with a burst pipe or a broken furnace needs someone now. Landlords checking on their rental properties expect prompt responses. Unanswered calls mean frustrated tenants, bad reviews on Rentals.ca, and landlords moving their properties to another management company.
- 60% of tenants will escalate to the landlord directly if their call is not answered quickly
- Landlords expect their property manager to handle issues without being chased
- A missed emergency call can turn a small leak into a C$5,000 insurance claim
- A full-time receptionist costs C$1,500+/month just to answer the phone
60%
of tenants escalate to the landlord when property manager calls go unanswered
24/7
tenant emergencies can happen at any time of day or night
C$1,500+
monthly cost of a receptionist to answer your calls
How Property Managers Use Jodie
Tenant Emergency: Burst Pipe
The situation: A tenant calls in a panic. There is water pouring from under the kitchen sink and they do not know how to shut off the water.
Jodie handles it: Jodie picks up, walks the tenant through shutting off the water supply if possible, takes the property address and unit number, and marks the call as urgent. You get an immediate notification with all the details to dispatch an emergency plumber.
On an Inspection, Cannot Answer
The situation: You are doing a move-in inspection at one property when your phone buzzes with a call from a landlord or another tenant.
Jodie handles it: Jodie answers, takes the caller's details and the reason for their call, and lets them know you will be in touch shortly. The message is in your inbox when the inspection is done.
Landlord Checking In
The situation: A landlord calls to ask about a maintenance issue at one of their rental properties. They want to know whether the security deposit covers the damage and when the contractor is scheduled.
Jodie handles it: Jodie takes the landlord name, property address, and the specific question. You get a clear message so you can pull up the lease details and call back with the update.
After-Hours Lock-Out
The situation: A tenant calls at 10pm because their front door lock has broken and they cannot secure their apartment overnight.
Jodie handles it: Jodie takes the details, marks it as urgent, and lets the tenant know you are being notified immediately. You get an alert so you can arrange an emergency locksmith.
That tenant emergency is calling. Who is picking up?
Set up Jodie in under 2 minutes. She handles your calls while you handle the properties.
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Built for Property Management Companies
Everything you need to keep tenants happy and landlords informed.
Never Miss a Tenant Emergency
Whether it is a burst pipe, a furnace failure, or a lock-out, Jodie picks up right away, assesses urgency, and sends you the details so you can dispatch the right contractor.
Structured Maintenance Reports
Jodie asks about the property address, unit number, the issue, when it started, and how urgent it is. You get a clear maintenance report you can forward straight to the right contractor.
Sounds Like Your Office
Callers think they are speaking to your team. Jodie knows your properties, your emergency procedures, and how to triage calls by urgency. Tenants and landlords get a professional response every time.
On Your Terms
Forward calls when you are showing units, doing move-in inspections, or after hours. Switch it off whenever you want to answer yourself.
Live in Minutes
No tech skills needed. Set up call forwarding on your office phone and Jodie starts answering your property management calls right away.
FAQ Frequently Asked Questions
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24/7 Answering Service for Locksmiths
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Answering Service for Plumbers
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AI Answering Service for Small Businesses
Your customers get a real answer every time they call, not a voicemail that sends them to the next listing on Google.
The next tenant call is one missed call away.
Let Jodie take your calls while you are managing the portfolio.
First 7 days free, then pricing from C$99/month