Virtual Receptionist for Therapists
You spend 6+ hours a day in sessions. Jodie answers your calls with warmth and discretion, so first-time callers always get through.
Trusted by 1,600+ Canadian service businesses
The problem
A first-time caller who gets voicemail will not call back
Calling a therapist for the first time takes real courage. Many people think about it for weeks before picking up the phone. If they hear a voicemail message, most will hang up and not try again. You are in back-to-back sessions all day with no way to answer. By the time you check your phone between clients, the moment has passed.
- 70% of first-time therapy callers will not call back if they reach voicemail
- With 50-minute sessions, you are unavailable for 6+ hours every working day
- A missed new client could mean C$2,000+ in lost annual revenue
- A dedicated receptionist costs C$1,500+/month for a solo or small practice
70%
of first-time therapy callers will not call back if they get voicemail
6+
hours per day spent in sessions, unable to answer the phone
C$1,500+
monthly cost of a receptionist for a therapy practice
How Therapists Use Jodie
First-Time Caller Reaching Out
The situation: Someone has been thinking about calling a therapist for weeks. They finally dial your number at 7pm, after the kids are in bed. You finished your last session an hour ago.
Jodie handles it: Jodie answers with a warm, calm tone. She asks what the caller is looking for, takes their name and number, and lets them know you will be in touch. You get a text with the details so you can call them back the next day.
Employer Benefits Check
The situation: A caller wants to know if your fees are covered by their employer benefits plan. You are 20 minutes into a session and cannot answer.
Jodie handles it: Jodie picks up, takes the caller through your fee structure, and asks for their benefits provider and plan details. She lets them know you will confirm coverage and get back to them. You get a summary with everything you need.
EAP Referral
The situation: An employee has been referred through their company EAP. They call during a lunch break to book a first appointment. You are in back-to-back sessions all afternoon.
Jodie handles it: Jodie answers, notes the EAP referral and authorization details, asks about the caller's availability, and lets them know you will follow up to get them booked in. You get a summary with all the referral details.
After-Hours Distressed Caller
The situation: Someone calls at 10pm. They are not in crisis, but they have had a difficult day and want to book an appointment before they lose the resolve to ask for help.
Jodie handles it: Jodie answers calmly, takes their details and a brief note about what prompted the call. If they mention being in immediate danger, Jodie provides the 988 Suicide Crisis Helpline number. Otherwise, the message is flagged so you see it first thing.
Someone is picking up the phone for the first time. Who answers?
Set up Jodie in under 2 minutes. She answers your calls with the warmth and care your callers deserve.
Get Started for FreeReal reviews Real results from real businesses
Built for Therapists
Everything you need to make sure no first-time caller slips through the cracks.
Never Miss a First-Time Caller
When someone finally picks up the phone to ask about therapy, Jodie answers right away. That person hears a warm, professional voice instead of a voicemail tone. Whether they found you through their EAP, a referral, or an online search.
Session Details and Coverage Info Captured
Jodie asks what the caller is looking for, whether they are using employer benefits or paying privately, and takes their contact details. She can ask about EAP authorization numbers so you have everything you need to follow up.
Sounds Like Your Practice Receptionist
Callers think they are speaking to your front desk. Jodie knows your specializations, session types, fees, and availability. She handles the questions people ask before they commit to booking.
Forward During Sessions, Evenings, Weekends
Forward calls when you are with a client, after your last session, or on days you do not work. You decide when Jodie picks up and when you do.
Live in Minutes
No tech skills needed. Set up call forwarding on your phone and Jodie starts answering your practice calls right away.
FAQ Frequently Asked Questions
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Your next client is calling for the first time. Will someone answer?
Let Jodie take your calls while you focus on the client in front of you.
First 7 days free, then pricing from C$99/month