AI Receptionist for Medical Centres
Patients stuck on hold will call the next clinic. Jodie answers your calls when reception is flat out or the centre is closed, day or night.
Trusted by 1,600+ Australian service businesses
The problem
A patient calling at 8am for a same-day appointment will not wait on hold
The morning rush hits every GP clinic the same way. Dozens of patients call at once for same-day appointments, repeat scripts, pathology results, and referrals. Your receptionist is juggling the phone, checking patients in at the desk, and processing Medicare claims. After hours, patients with concerns ring and get voicemail. Mixed billing clinics lose new patient enquiries every time the phone goes unanswered.
- 15-30% of morning calls go unanswered during the 8am rush at the average medical centre
- Patients calling for same-day appointments will try another clinic if they cannot get through
- After-hours calls from worried patients go to voicemail with no triage or reassurance
- New patient enquiries worth A$500+ per year are lost when the phone goes unanswered
15-30%
of morning calls missed during the 8am rush at the average medical centre
24/7
patient calls, but most centres only answer 8 hours a day
A$500+
annual value of every new patient you miss
How Medical Centres Use Jodie
Same-Day Appointment Request
The situation: A patient calls at 8:05am feeling crook and needing a same-day appointment. The phone lines are jammed with 30 other patients all calling at the same time.
Jodie handles it: Jodie answers straight away, asks about their symptoms, how long they have been unwell, and how urgently they need to be seen. Your reception team gets a triage-ready summary so they can slot them in with the right GP.
Script & Pathology Results
The situation: A patient calls to check if their repeat script is ready or to ask about blood test results. The GP is mid-consultation and reception is processing a Medicare claim at the desk.
Jodie handles it: Jodie answers, takes the patient name, date of birth, and what they are calling about. Your team gets a message they can deal with between consultations, with no interruption to patient care.
After-Hours Patient Concern
The situation: A parent calls at 7pm because their child has had a high temperature all day and they are not sure whether to go to the emergency department or wait until morning.
Jodie handles it: Jodie answers, asks about the symptoms, the child's age, and how long the temperature has lasted. For genuine emergencies, Jodie directs them to call 000. The message is flagged urgent and sent to the on-call GP or held for first thing in the morning.
New Patient Registration
The situation: Someone has just moved to the area and calls the medical centre to register as a new patient. They want to know if you bulk bill and which GPs are taking new patients. It is 6pm and the centre is closed.
Jodie handles it: Jodie answers, welcomes them, asks about their Medicare card details, any existing conditions, and their preferred GP or appointment time. You start the next morning with a new patient ready to register.
Your next patient is calling at 8am. Who is answering the phone?
Jodie handles unlimited calls at once. Set her up in under 2 minutes, no contracts.
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Built for Medical Centres
Everything you need to stop missing patient calls and keep your clinic running smoothly.
Never Miss a Patient Call
When patients call during the 8am rush, at lunchtime, or after hours, Jodie picks up straight away. No more engaged signals, no more patients trying another clinic down the road.
Accurate Patient Details
Jodie asks about symptoms, how long the problem has been going on, and how urgently they need to be seen. She captures their Medicare number for new patients so your team can process them faster.
Sounds Like Your Reception
Patients think they're speaking to your front desk. Jodie knows your GPs, opening hours, whether you bulk bill, and what services your centre offers.
Cover Every Gap
Forward calls during the 8am rush, lunch breaks, staff sick days, after hours, or whenever reception is flat out. Jodie fills every gap in your phone coverage.
Live in Minutes
No IT support needed. Set up call forwarding on your clinic phone line and Jodie starts handling patient calls straight away.
FAQ Frequently Asked Questions
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Your next patient is one missed call away.
Let Jodie answer your clinic calls while your team focuses on patient care.
First 7 days free, then pricing from A$99/month