Answering Service for Air Conditioning & HVAC
When you're up on a roof servicing a ducted system or fitting a split system, Jodie answers your AC calls and takes the job details, day or night.
Trusted by 1,600+ Australian service businesses
The problem
The first heatwave hits and your phone rings off the hook. Who is answering it?
Summer is where you make your money, but it's also when every technician on your team is out on a breakdown. When you're troubleshooting a ducted system or fitting a new split unit, nobody is back at the office to pick up the phone. The homeowner whose AC died at 2pm on a 40-degree day is not going to try you twice.
- 85% of callers with an AC emergency won't wait to leave a voicemail
- During a heatwave you could be losing 3-5 AC jobs per day, not per week
- Summer call volumes spike but a full-time receptionist costs A$1,500+/month year-round
- Every call a competitor answers is revenue you will never see
85%
of callers reporting an AC breakdown won't leave a voicemail
3-5
air conditioning jobs lost per week to missed calls in summer
A$1,500+
monthly cost of a receptionist you only need in peak season
How AC & HVAC Companies Use Jodie
AC Breakdown in Summer
The situation: It's 3pm on a 42-degree day and a homeowner's split system has stopped cooling. They have young kids at home and they call your number.
Jodie handles it: Jodie gets the address, asks what brand and type of system they have, checks whether the outdoor unit is running, and finds out if anyone vulnerable is in the home. You get a text straight away so you can prioritise the job.
Mid-Job Split System Install
The situation: You're halfway through fitting a new split system when your phone rings with a customer wanting a quote for ducted AC in their new build.
Jodie handles it: Jodie takes the call, asks about the property size, number of zones, and their timeline. You get the details by text so you can follow up once you're off the tools.
Ducted AC Service Quote
The situation: A homeowner calls wanting a quote for a full ducted air conditioning service. Their system is blowing warm air and they want someone out before summer.
Jodie handles it: Jodie asks about the ducted system brand, how old it is, when it was last serviced, and what symptoms they are noticing. You get the details by text so you can book the job or call them back with a price.
After-Hours Commercial AC
The situation: A restaurant manager calls at 8pm because their commercial AC unit has failed and the kitchen is too hot to operate in. They need someone first thing.
Jodie handles it: Jodie answers, gets the business address, system type, and the urgency. The message is waiting for your team so you can dispatch a technician first thing or send someone out that night if it's critical.
Summer is coming. Is your phone ready for the volume?
Jodie handles unlimited calls at once. Set her up in under 2 minutes, no contracts.
Get Started for FreeReal reviews Real results from real businesses
Built for AC & HVAC Companies
Everything you need to stop missing work and start growing your business.
Never Miss an AC Breakdown
Split systems and ducted units don't fail at convenient times. Jodie picks up straight away and gets the job details so you can respond fast.
Job Details You Can Quote From
Jodie asks about the system type, brand, age, and any error codes or symptoms, so you can show up with the right parts or quote over the phone.
Sounds Like Your Receptionist
Callers think they're speaking to your office. Jodie knows whether you cover split systems, ducted AC, or commercial refrigeration, and what brands you work on.
On Your Terms
Forward calls during peak summer, on weekends, or whenever your technicians are all out on site. Pause it when things quieten down in winter.
Live in Minutes
No tech skills needed. Set up call forwarding and Jodie starts handling your AC calls straight away.
FAQ Frequently Asked Questions
Explore More Industries
Jodie is built to handle calls across a variety of sectors. See how it works for other businesses.
Answering Service for Plumbers
Hot water system dies at midnight? Jodie takes the call, books the job, and lets you sleep until the ute is needed.
Electrician Answering Service
Emergency calls and new job enquiries answered instantly, even when you have both hands in a switchboard.
Answering Service for Mechanics & Workshops
Breakdown calls and service bookings answered on the first ring, even when you're under the bonnet.
Answering Service for Accountants
Tax season calls and new client enquiries taken care of, even when you're buried in year-end accounts.
A heatwave should not mean a busy signal.
Let Jodie answer your air conditioning calls while your technicians are out on site.
First 7 days free, then pricing from A$99/month