In-Home Care Answering Service
Families searching for support workers and aged care need someone to answer on the first ring. Jodie takes your calls when the team is out with clients, day or night.
Trusted by 1,600+ Australian service businesses
The problem
A family looking for care for their mum will call the next provider if you do not pick up
Your support workers are out on visits all day. Your coordinator is juggling shift coverage, care plans, and family updates. When the phone rings with a new NDIS participant referral or a worried daughter who found you through the My Aged Care portal, nobody is free to answer. Families navigating aged care assessment teams and Home Care Package levels are anxious and time-pressed. They will not leave a voicemail when their parent needs help this week.
- 78% of families searching for in-home care will call another provider if they can't get through first time
- A new Home Care Package can be worth A$2,000+/month in recurring revenue
- My Aged Care and NDIS referrals need a response within hours, not days
- A coordinator costs A$4,500+/month and still cannot answer every call while managing rosters
78%
of families looking for care won't leave a voicemail
A$2,000+
monthly value of a single new care package
A$4,500+
monthly cost of a coordinator who still misses calls on visits
How In-Home Care Providers Use Jodie
My Aged Care Referral
The situation: A referral comes through from an aged care assessment team on a Friday afternoon for a new client who has been approved for a Level 3 Home Care Package starting next week. Your office staff have already left for the day.
Jodie handles it: Jodie picks up, asks about the client's care needs, mobility, address, and any medical conditions the care team should know about. You get a text with the full referral details so you can assess it over the weekend and have a support worker lined up for Monday morning.
Support Worker on a Visit
The situation: Your coordinator is out doing an assessment visit when a new enquiry calls about live-in care for their father.
Jodie handles it: Jodie answers, asks about the father's condition, what level of care is needed, the home setup, and when they would like care to start. The coordinator gets a text with the details to follow up after the visit.
NDIS Participant Enquiry
The situation: An NDIS participant calls looking for a provider who can offer support coordination and personal care services in their area.
Jodie handles it: Jodie asks about the participant's support needs, their NDIS plan details, location, and preferred start date. You get a summary with everything your team needs to follow up and discuss a service agreement.
After-Hours Family Concern
The situation: A son calls at 8pm worried about his mum's current care package. He thinks the visits are not long enough and wants to discuss increasing the hours.
Jodie handles it: Jodie answers with empathy, takes the son's contact details, notes his concerns about visit duration, and reassures him that someone from the care team will call him back first thing. The message is waiting for your coordinator in the morning.
That family is calling about care for their mum. Who's picking up?
Set up Jodie in under 2 minutes. She handles your care enquiries while your team handles the care.
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Built for In-Home Care Providers
Everything you need to stop missing referrals and keep your care roster full.
Never Miss a Referral
When an aged care assessment team refers a new client or a family member rings about a Home Care Package, Jodie picks up straight away and gets the details so you can respond before the next provider.
Care Needs Captured Properly
Jodie asks about the type of care needed, mobility level, location, and how soon it's required. Your team gets a proper referral summary, not a garbled voicemail.
Sounds Like Your Office
Callers think they're speaking to your care team. Jodie knows your service types, coverage area, and whether you handle live-in care, hourly visits, or specialist dementia support.
Cover Every Gap
Forward calls when your coordinator is on visits, your team is in shift handovers, or the office is closed. Jodie fills every gap without the cost of extra admin staff.
Live in Minutes
No IT support needed. Set up call forwarding on your office phone and Jodie starts handling your care enquiries straight away.
FAQ Frequently Asked Questions
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The next care referral is one missed call away.
Let Jodie answer your calls while your team focuses on delivering care.
First 7 days free, then pricing from A$99/month