Property Management Answering Service
Tenant emergencies do not wait for you to finish a condition report. Jodie answers your phone when you are doing inspections, meeting landlords, or out of the office.
Trusted by 1,600+ Australian service businesses
The problem
A tenant with a burst pipe at 9pm is not going to leave a voicemail
When you are doing condition reports, running open inspections, or meeting landlords, you cannot answer every call. But a tenant with a burst pipe or a hot water system failure needs someone now. Landlords expect their property manager to be reachable. Unanswered calls mean frustrated tenants, bond disputes, and landlords moving their portfolio to another agency.
- 60% of tenants will escalate to the landlord directly if their call is not answered quickly
- Landlords expect their property manager to handle issues without chasing
- A missed emergency call can turn a small leak into a A$5,000 insurance claim
- A full-time receptionist costs A$1,500+/month just to answer the phone
60%
of tenants escalate to the landlord when property manager calls go unanswered
24/7
tenant emergencies can happen at any time of day or night
A$1,500+
monthly cost of a receptionist to answer your agency calls
How Property Managers Use Jodie
Tenant Emergency: Burst Pipe
The situation: A tenant calls in a panic. There is water pouring from under the kitchen sink and they do not know where the mains tap is.
Jodie handles it: Jodie picks up, talks the tenant through locating the mains tap, takes the property address and unit number, and marks the call as urgent. You get an immediate notification with all the details to dispatch an emergency plumber.
On an Inspection, Cannot Answer
The situation: You are doing a routine inspection at one property when your phone buzzes with a call from a landlord or another tenant.
Jodie handles it: Jodie answers, takes the caller's details and the reason for their enquiry, and lets them know you will be in touch shortly. The message is in your inbox when the inspection is done.
Landlord Checking In
The situation: A landlord calls to ask about a maintenance issue at one of their properties. They want to know whether the bond covers the damage and when the tradesperson is booked.
Jodie handles it: Jodie takes the landlord name, property address, and the specific question. You get a clear message so you can pull up the tenancy details and call back with the update.
After-Hours Lock-Out
The situation: A tenant calls at 10pm because their front door lock has broken and they cannot secure their unit overnight.
Jodie handles it: Jodie takes the details, marks it as urgent, and lets the tenant know you are being notified immediately. You get an alert so you can arrange an emergency locksmith.
That tenant emergency is calling. Who is picking up?
Set up Jodie in under 2 minutes. She handles your calls while you handle the properties.
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Built for Property Management Companies
Everything you need to keep tenants happy and landlords informed.
Never Miss a Tenant Emergency
Whether it is a burst pipe, a hot water system failure, or a lock-out, Jodie picks up straight away, assesses urgency, and sends you the details so you can dispatch the right tradesperson.
Structured Maintenance Reports
Jodie asks about the property address, the issue, when it started, and how urgent it is. You get a clear maintenance report you can forward straight to the right tradesperson.
Sounds Like Your Agency
Callers think they are speaking to your team. Jodie knows your properties, your emergency procedures, and how to triage calls by urgency. Tenants and landlords get a professional response every time.
On Your Terms
Forward calls when you are doing condition reports, running open inspections, or out of hours. Switch it off whenever you want to answer yourself.
Live in Minutes
No tech skills needed. Set up call forwarding on your office phone and Jodie starts answering your property management calls straight away.
FAQ Frequently Asked Questions
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Jodie is built to handle calls across a variety of sectors. See how it works for other businesses.
Virtual Receptionist for Real Estate Agents
Buyer enquiries move fast. Jodie answers every call before they move on to the next agent.
24/7 Answering Service for Locksmiths
Lockout calls go to whoever answers first. Jodie picks up in seconds, before your competitors even check voicemail.
Answering Service for Plumbers
Hot water system dies at midnight? Jodie takes the call, books the job, and lets you sleep until the ute is needed.
AI Answering Service for Small Businesses
Your customers get a real answer every time they call, not a voicemail that makes your business sound like it has shut up shop.
The next tenant call is one missed call away.
Let Jodie take your calls while you are managing the portfolio.
First 7 days free, then pricing from A$99/month