Answering Service for Psychologists
You spend 6+ hours a day in sessions. Jodie answers your calls with warmth and discretion, so first-time callers always get through.
Trusted by 1,600+ Australian service businesses
The problem
A first-time caller who gets voicemail will not call back
Calling a psychologist for the first time takes real courage. Many people wait weeks after getting a Mental Health Treatment Plan from their GP before they actually pick up the phone. If they hear a voicemail message, most will hang up and not try again. You are in back-to-back sessions all day with no way to answer. By the time you check your phone between clients, the moment has passed.
- 70% of first-time callers will not call back if they reach voicemail
- With 50-minute sessions, you are unavailable for 6+ hours every working day
- A missed new client could mean A$2,000+ in lost annual revenue
- A dedicated receptionist costs A$1,500+/month for a solo or small practice
70%
of first-time callers will not call back if they get voicemail
6+
hours per day spent in sessions, unable to answer the phone
A$1,500+
monthly cost of a receptionist for a psychology practice
How Psychologists Use Jodie
Mental Health Plan Referral
The situation: A GP has given their patient a Mental Health Treatment Plan and your name. The patient calls to book their first session. You are with a client and cannot answer.
Jodie handles it: Jodie answers with a warm, calm tone. She asks about the referral, whether the caller has their Mental Health Treatment Plan, and takes their name and number. You get a text with the details so you can call them back between sessions.
Mid-Session Call
The situation: You are 30 minutes into a session. Your phone buzzes with an incoming call from someone asking about the Medicare rebate and your gap payment. You cannot break the therapeutic space to answer.
Jodie handles it: Jodie picks up and handles the call with care. She confirms the Medicare rebate details you have set up and explains the gap payment. She takes the caller through a few simple questions about what they need and when they are available. The message is waiting for you when the session ends.
New Client Wanting to Book
The situation: Someone has been thinking about seeing a psychologist for months. They finally call on a Saturday afternoon. Your practice is closed for the weekend.
Jodie handles it: Jodie answers, asks what the caller is looking for, their availability, and whether they have a referral. She lets them know you will be in touch on Monday to arrange the first session. You get a summary with all the details.
After-Hours Distressed Caller
The situation: Someone calls at 10pm. They are not in crisis, but they have had a difficult day and want to get an appointment booked before they lose the resolve to ask for help.
Jodie handles it: Jodie answers calmly, takes their details and a brief note about what prompted the call. If they mention being in immediate danger, Jodie provides the Lifeline number (13 11 14). Otherwise, the message is flagged so you see it first thing.
Someone is picking up the phone for the first time. Who answers?
Set up Jodie in under 2 minutes. She answers your calls with the warmth and care your callers deserve.
Get Started for FreeReal reviews Real results from real businesses
Built for Psychologists
Everything you need to make sure no first-time caller slips through the cracks.
Never Miss a First-Time Caller
When someone finally picks up the phone after getting a Mental Health Treatment Plan from their GP, Jodie answers straight away. That person hears a warm, professional voice instead of a voicemail tone.
Session Details and Referral Info Captured
Jodie asks what the caller is looking for, whether they have a Mental Health Treatment Plan, and takes their contact details. She asks about gap payment expectations so you know what to discuss when you call back.
Sounds Like Your Practice Reception
Callers think they are speaking to your front desk. Jodie knows your specialisations, session types, fees, Medicare rebate details, and availability.
Forward During Sessions, Evenings, Weekends
Forward calls when you are with a client, after your last session, or on days you do not work. You decide when Jodie picks up and when you do.
Live in Minutes
No tech skills needed. Set up call forwarding on your phone and Jodie starts answering your practice calls straight away.
FAQ Frequently Asked Questions
Explore More Industries
Jodie is built to handle calls across a variety of sectors. See how it works for other businesses.
AI Receptionist for Medical Centres
Patient calls, Medicare queries, and new registrations handled with care while your reception team focuses on the waiting room.
AI Receptionist for Dental Clinics
New patient calls and appointment queries answered straight away. No hold music, no missed bookings.
In-Home Care Answering Service
Families calling about NDIS support or aged care packages need a real answer, not voicemail. Jodie picks up day or night.
Answering Service for Hairdressers
Clients calling to book shouldn't hear voicemail. Jodie answers every call with the warmth your salon deserves.
Your next client is calling for the first time. Will someone answer?
Let Jodie take your calls while you focus on the client in front of you.
First 7 days free, then pricing from A$99/month