24/7 Breakdown Recovery Answering Service
Breakdown calls go to whoever picks up first. Jodie answers your phone while you are winching a car onto the flatbed, driving to a recovery, or dealing with a roadside situation, so every call gets through.
Trusted by 1,600+ UK service businesses
The problem
You can't answer the phone when you are strapping down a car on the flatbed
Towing is a one-person-at-a-time job. When you are operating the winch, securing ratchet straps, or driving to a recovery with both hands on the wheel, you cannot pick up the phone. But the driver stranded on the hard shoulder at 10pm is not going to leave a voicemail - they are calling the next recovery company on the list.
- 82% of stranded drivers won't leave a voicemail - they call the next company
- Breakdown calls peak after 5pm and on weekends when you are busiest
- A single recovery job is worth £150+ and accident recovery even more
- Missing one call an hour during peak times adds up fast over a week
82%
of stranded drivers won't wait and will call another towing company
60%
of breakdown calls come outside normal business hours
£150+
average value of a standard roadside recovery job
How Recovery Companies Use Jodie
Roadside Breakdown
The situation: A driver is stranded on the hard shoulder at 9pm with a blown tyre they cannot change. They need a recovery truck and are calling every local company until someone answers.
Jodie handles it: Jodie picks up on the first ring, gets the exact location, vehicle make and model, and the problem. You get a text with all the details to dispatch your nearest available truck.
Mid-Recovery Call Handling
The situation: You are on a recovery, winching a broken-down van onto the flatbed on a busy A-road. Two more calls come in while you have both hands on the winch controls.
Jodie handles it: Jodie handles both calls - a car that will not start in a car park and a garage requesting a vehicle collection. You finish the job safely and check the messages when you are back in the cab.
After-Hours Accident Recovery
The situation: A driver has been in a minor collision at 11pm and the car is not driveable. They need it recovered to a garage before morning but your office closed hours ago.
Jodie handles it: Jodie answers, gets the accident location, vehicle condition, whether police are on scene, and the driver contact details. You get the urgent message and can arrange recovery or pass it to your on-call driver.
Fleet Vehicle Breakdown
The situation: A logistics company has a delivery van that has broken down on its route at 6am. The fleet manager needs a recovery to their preferred garage before the morning deliveries are delayed.
Jodie handles it: Jodie takes the van registration, breakdown location, fleet manager contact, and preferred destination garage. The message reaches you straight away so you can get a truck out quickly.
That breakdown call is going to whoever answers first.
Jodie picks up every call, day or night. Set her up in under 2 minutes, no contracts.
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Built for Breakdown Recovery Companies
Everything you need to catch every breakdown call and keep your trucks busy.
Never Miss a Breakdown
When someone is stuck on the side of the road, the first towing company to answer gets the job. Jodie picks up straight away and gets the vehicle details before they try the next number.
Location & Vehicle Details
Jodie asks where the vehicle is, what happened, what type of vehicle it is, and whether anyone is in a dangerous spot. You get a text with everything you need to dispatch a truck.
Sounds Like Your Office
Callers think they are speaking to your dispatcher. Jodie knows your service area, vehicle capabilities, and operating hours so she gives the right information every time.
True 24/7 Coverage
Breakdowns do not wait for business hours. Jodie answers calls at 2am on a Sunday just as professionally as 2pm on a Tuesday, so you never lose an out-of-hours job.
Live in Minutes
No tech skills needed. Set up call forwarding on your business line and Jodie starts catching your breakdown calls straight away.
FAQ Frequently Asked Questions
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The next breakdown call is going to the company that answers.
Let Jodie take your calls while you are on the road.
First 7 days free, then pricing from £49/month