Answering Service for Accountants

Yes. Jodie is trained on your practice details and understands common accounting services. She knows the difference between a VAT return and a self-assessment, and asks the right follow-up questions so you get useful details.

Published UK entry prices split by billing model: ReceptionHQ starts at £15 a month plus £1.10 for every call before VAT, and £16 a month plus £1.35 a call on the plan that transfers callers through, OfficeFront is £25 a month plus VAT and then 3p for each second of talk time, which puts a four-minute call at £7.20, and Face For Business starts at £49 a month (all taken from each provider's own site and checked August 2026). Hey Jodie is £49 a month with unlimited minutes, so a deadline-day call that runs twenty minutes costs the same as one that runs two. The honest way to compare is to take your busiest month, multiply the calls by their average length, and price that against each model.

No, and she is not meant to. Jodie answers what belongs to the practice - what you charge, what to bring to a first meeting, how long a return takes once you have the records - and anything needing a qualified opinion is written down for you to answer yourself. A caller asking whether a van is allowable, or how to treat a director's loan, gets their question logged in their own words and told you will come back to them.

Your call volume spikes in the last fortnight of January, and Jodie picks up on the same flat £49 a month however many calls arrive. She asks whether the caller is an existing client, which return they are chasing and whether their records are ready, so you can triage the lot in one sitting instead of one interruption at a time. The same holds through the February to April year-end run.

Yes. You keep your number and set the diversion so calls only reach Jodie when your line is engaged or nobody picks up within a few rings, which keeps your own staff as the first voice a client hears. When the whole practice is in year-end meetings you can divert everything, then put it back the next morning.

A text and an email you can triage in ten seconds, led by the deadline the letter puts on the client, because that is what decides whether this waits until Monday. Underneath it you get their name and number, the reference printed on the letter and the date on it. The caller is told you will come back to them.

Your practice is the data controller for anything a caller says and Jodie is the processor, under a published data processing addendum. As the controller you set how long call recordings and transcripts are kept. Call audio and transcripts are processed in Ireland and the United States by our sub-processors, which is worth knowing when you write the notice your callers hear.

Yes. Jodie is perfect for small practices where every partner is a fee-earner. You cannot afford to stop billable work to answer every call, but you also cannot afford to miss new clients.