Omnichannel AI receptionist

One AI receptionist for calls, chat, WhatsApp and email

Q: Can Jodie answer my website chat?

Yes, on every plan. Add the chat widget to your website and Jodie answers visitors day and night, takes their details and can book them in.

Q: Can Jodie reply to emails?

Yes, on Premium. Connect Gmail or Outlook and she replies from your own address. On Professional, your emails come into Jodie but she does not reply.

Q: Do I need a WhatsApp Business account?

No. Jodie works with the WhatsApp or WhatsApp Business app you already have. You link it like WhatsApp on a computer.

Q: What happens if I reply to a customer myself?

Jodie steps back so you are not talking over each other. She pauses for 24 hours on chat and WhatsApp, and 3 days on email.

Q: Does Jodie remember a customer across channels?

Yes. Calls, chats, WhatsApp messages and emails from one customer share a timeline, and Jodie uses it when they call back.

Jodie answers wherever customers get in touch, with the same knowledge and one history per customer.

Start your free trial See pricing

7 days free, no card needed. Website chat on every plan, WhatsApp on Premium.

9:41

Activity

See your latest activity

Today

Sarah Holloway

Today, 9:42 AM · 3m 4s

Lead

Jess Naylor

Today, 9:15 AM

Lead

Mark Pearson

Today, 8:03 AM · 2m 12s

Emergency

Chris Doyle

Today, 7:48 AM

Enquiry

Yesterday

Roundhay Lettings

Yesterday, 4:10 PM

Existing

Priya Shah

Yesterday, 2:55 PM · 1m 36s

Existing

Trusted by 1,600+ UK service businesses

MyBuilder - Trusted tradesperson platform

Rated People - Professional services marketplace

How multi-channel answering works

1

Connect your channels

Add the website chat widget, link WhatsApp and connect Gmail or Outlook.
2

Jodie answers everywhere

She answers questions, takes details and books appointments, just like on calls.
3

One feed for everything

Every call, chat, WhatsApp and email lands in one feed, with a summary.

Every channel, the same Jodie

Website chat

A chat bubble on your website that Jodie answers day and night. She takes the visitor's name and number, answers questions and can book them in.

Your colours, greeting and position on the page
Install guides for WordPress, Wix, Squarespace and Shopify
Reply from the dashboard and Jodie pauses

kirkstallplumbing.co.uk

Kirkstall Plumbing & Heating

The team replies instantly

Hi, do you cover Horsforth?

Yes, we cover Horsforth and most of north Leeds. What can we help with?

My boiler's due a service. Anything on Thursday?

I can book you in for a boiler service on Thursday 15 October at 9am. Shall I go ahead?

Yes please

Done. You're booked in for Thursday 15 October at 9am.

07:48

Message Kirkstall Plumbing & Heating...

Link the WhatsApp or WhatsApp Business app you already use. Jodie replies, answers questions and books appointments, then sends you a summary.

Pauses for 24 hours when you reply
Ignores group chats
On the Premium plan

app.heyjodie.com

Jess Naylor Lead

Oct 10, 2026 at 9:15 AM

AI Summary

Jess messaged about one radiator not heating while the others are fine. Took her address and booked a visit for Monday 12 October at 2pm.

Hi, one of my radiators isn't heating up but the others are fine. Can someone take a look? I'm at 12 Spen Lane, LS16 5BR.

Jess Naylor · 9:13 AM

Sorry to hear that, Jess. It often just needs bleeding or a sticky valve freeing. I can book a visit on Monday 12 October at 2pm. Does that work?

Jodie · 9:13 AM

Perfect, thanks

Jess Naylor · 9:15 AM

You're booked in for Monday 12 October at 2pm.

Jodie · 9:15 AM

Email

Connect Gmail or Outlook and customer emails become conversations in Jodie. She can reply from your own address and ignores newsletters and receipts.

Replies in the customer's language
Pauses for 3 days when you reply
Inbox on Professional, AI replies on Premium

app.heyjodie.com

Roundhay Lettings Existing

Oct 9, 2026 at 4:10 PM

AI Summary

Roundhay Lettings asked for landlord gas safety checks at three properties before the end of October. Jodie confirmed the price and asked which dates the tenants are available.

Hi, we need CP12 gas safety checks at 3 of our properties in Roundhay before the end of the month. Can you let us know price and availability? Thanks, Hannah

[email protected] · Oct 9, 4:08 PM

Hi Hannah, thanks for getting in touch. A landlord gas safety check (CP12) is £70 per property. We have availability in the week of 20 October. Which days are the tenants in? Kind regards, Jodie Kirkstall Plumbing & Heating

Jodie · Oct 9, 4:10 PM

Where customers message instead of ringing

Hairdressers

Clients would rather WhatsApp than ring. Jodie answers "have you got anything Saturday?" while you are mid-cut, and books them in.

Jodie for hairdressers Cleaners

A website visitor asks at 10pm what a deep clean costs. Jodie answers from your price list and takes their details for a quote.

Jodie for cleaners Estate agents

Viewing requests arrive by email all weekend. Jodie replies from your inbox and passes on what she cannot answer.

Jodie for estate agents

The details

Plans: Website chat on every plan, email inbox on Professional, WhatsApp and AI email replies on Premium.
Website chat: Text chat in your colours, greeting and position, on websites you allow.
WhatsApp: Your existing WhatsApp or WhatsApp Business app, as a linked device.
Email: Gmail or Outlook. Jodie replies from your own address.
Stepping in: Reply yourself and Jodie pauses: 24 hours on chat and WhatsApp, 3 days on email.
Customer history: One timeline per customer across calls, chats, WhatsApp and email.

Which plans include it

Basic Phone and website chat includes this feature £49/month
Professional Plus your email inbox includes this feature £99/month
Premium Plus WhatsApp and AI email replies includes this feature £199/month

Every feature is on during the 7-day free trial.

Compare plans

Multi-channel AI receptionist: common questions

Can an AI receptionist answer WhatsApp messages?

Jodie can, on the Premium plan. Link the WhatsApp or WhatsApp Business app you already use, and she replies, answers questions and books appointments.

Can Jodie answer my website chat?

Can Jodie reply to emails?

Do I need a WhatsApp Business account?

What happens if I reply to a customer myself?

Does Jodie remember a customer across channels?

Works well with

See every feature

Customer memory

Recognises returning callers and remembers them

Every plan

Appointment booking

Books callers straight into your calendar

Professional and Premium

Mobile app

Your calls, chats and Jodie in your pocket

Every plan

Related guides

A multi-site business owner on the phone inside one of their shop units, holding a clipboard with notes.

Comparison9 min read

Best Answering Service for Multi-Location Businesses (2026)

An honest ranking of the best answering services for UK businesses running multiple locations, with real monthly costs, how each one handles call routing across sites, and where each actually wins.

A salon stylist welcoming a new client at the front desk of a busy hair salon

Operations6 min read

How to get more salon clients (without wasting the demand you pay for)

A straight-talking playbook for filling your salon chairs - the marketing tactics that actually work, plus the step every listicle skips: making sure someone answers when the new client calls.

A cleaner in rubber gloves wiping down a kitchen worktop while a phone lights up unanswered nearby

Operations6 min read

How to get cleaning clients (without wasting marketing spend)

A practical playbook for winning cleaning clients - the highest-ROI free and paid channels, plus the step every other guide skips: answering the enquiry fast enough to actually book the job.

Every call and every message, answered

Start with website chat on any plan. Add WhatsApp and email later.