AI call transfers

The right calls, transferred straight to you

Q: How many numbers can Jodie transfer calls to?

Up to 10, each with its own rule. They can be mobiles or landlines, so urgent callers can reach you wherever you are.

Q: How do I tell Jodie which calls to put through?

Pick a reason for each number, such as emergency or complaint, and describe when to use it in plain English. Jodie listens for that on every call.

Q: What happens if I don't pick up a transferred call?

Jodie apologises to the caller, takes their details and offers a callback. You get the message, so the call is not lost.

Q: Is a call transfer the same as a call divert?

No. A divert sends calls from your business number to Jodie, so she can answer them. A transfer is Jodie passing a caller to you or your team mid-call.

Q: Which plan includes call transfers?

Professional (£99 a month) and Premium. Every feature is switched on during the 7-day free trial.

Write plain-English rules for who gets through, and Jodie takes a message from everyone else.

Start your free trial See pricing

7 days free, no card needed. Included on Professional and Premium plans.

app.heyjodie.com

Calls

Mark Pearson Emergency

Sat, Oct 10 at 7:03 AM • 1:46

Address

18 Featherbank Lane, Horsforth, Leeds LS18

AI Summary

Water coming through Mark's kitchen ceiling from a burst pipe upstairs. Marked the call as an emergency and transferred it to the on-call engineer.

I'm sorry, that sounds stressful. Have you been able to turn off the water at the stopcock?

Jodie

I can't find it.

Mark Pearson

Thanks Mark. As the water's still coming through, I'm going to put you straight through to our on-call engineer now. Please stay on the line.

Jodie

Trusted by 1,600+ UK service businesses

MyBuilder - Trusted tradesperson platform

Rated People - Professional services marketplace

How AI call transfers work

1

Add your numbers

Your mobile, the engineer on call or the office. Up to 10.
2

Say when to transfer

Pick a reason, like an emergency, and describe it in your own words.
3

Jodie puts them through

When a call matches, she tells the caller and transfers them.

You decide who gets through

Rules written the way you talk

Give each number a reason and a note on when to use it. "Burst pipe or no heating with a baby at home" works fine.

Up to 10 numbers, each with its own rule
Emergency service numbers cannot be added

app.heyjodie.com

Agent Setup / Transfers

Transfers

Choose who your agent can put calls through to, and when

Add destination

Rob Haigh (on-call engineer)

07700 900220

The caller smells gas, has a leak they cannot stop, or has no heating or hot water with an elderly or vulnerable person at home.

Dan Whitaker

07700 900100

The caller asks for Dan by name, or wants to talk about an invoice or make a complaint.

Office

0113 496 0456

A supplier or another trade asks to speak to someone in the office.

Urgent calls flagged, even when you miss them

If nobody picks up, Jodie apologises, takes the details and offers a callback. Urgent calls are flagged on your phone and in your email.

Where transfers earn their keep

Plumbers

A caller has water coming through the ceiling. Jodie puts them straight through to your on-call engineer.

Jodie for plumbers Solicitors

An existing client asks for their solicitor by name. Jodie puts them through, and takes a message from new enquiries.

Jodie for solicitors Locksmiths

Someone is locked out at 11pm with a child inside. Jodie connects them to your mobile, not your voicemail.

Jodie for locksmiths

The details

Numbers: Up to 10, mobiles or landlines.
Reasons: Emergency, complaint, a named person, anyone asking for a person, or your own.
Rules: A plain-English note per number on when to transfer.
If nobody answers: Jodie apologises, takes the details and offers a callback.
Privacy: Jodie never reads out the number she is transferring to.
Safety: Emergency service numbers cannot be used.

Which plans include it

Basic does not include this feature £49/month
Professional includes this feature £99/month
Premium includes this feature £199/month

Every feature is on during the 7-day free trial.

Compare plans

AI call transfers: common questions

Can an AI receptionist transfer calls to a real person?

Yes. When a caller matches one of your rules, such as an emergency or asking for you by name, Jodie tells them she is putting them through and transfers the call.

How many numbers can Jodie transfer calls to?

How do I tell Jodie which calls to put through?

What happens if I don't pick up a transferred call?

Is a call transfer the same as a call divert?

Which plan includes call transfers?

Works well with

See every feature

Appointment booking

Books callers straight into your calendar

Professional and Premium

Customer memory

Recognises returning callers and remembers them

Every plan

Mobile app

Your calls, chats and Jodie in your pocket

Every plan

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Only take the calls that need you

Set your rules once. Jodie puts the right callers through.