Letting Agent Answering Service
Tenant emergencies do not wait for you to finish a viewing. Jodie answers your letting agency phone when you are on viewings, doing inventory checks, or out of the office.
Trusted by 1,600+ UK service businesses
The problem
A tenant with a burst pipe at 9pm is not going to leave a voicemail
When you are conducting viewings, doing inventory check-ins, or meeting landlords, you cannot answer every call. But a tenant with a boiler breakdown or a leak needs someone now. Landlords expect their letting agent to be reachable. Unanswered calls mean frustrated tenants, deposit protection disputes, and landlords moving their portfolio to another agency.
- 60% of tenants will escalate to the landlord directly if their call is not answered quickly
- Landlords expect their letting agent to handle issues without chasing
- A missed emergency call can turn a small leak into a £5,000 insurance claim
- A full-time receptionist costs £1,500+/month just to answer the phone
60%
of tenants escalate directly to the landlord when letting agent calls go unanswered
24/7
tenant emergencies happen at any time of day or night
£1,500+
monthly cost of a receptionist to answer your agency calls
How Letting Agents Use Jodie
Tenant Emergency: Burst Pipe
The situation: A tenant calls in a panic. There is water pouring from under the kitchen sink and they do not know where the stopcock is.
Jodie handles it: Jodie picks up, talks the tenant through locating the stopcock, takes the property address and flat number, and marks the call as urgent. You get an immediate notification with all the details to dispatch an emergency plumber.
On a Viewing, Cannot Answer
The situation: You are showing a prospective tenant around a property when your phone buzzes with a call from a landlord or another tenant.
Jodie handles it: Jodie answers, takes the caller's details and the reason for their call, and lets them know you will be in touch shortly. The message is in your inbox when the viewing ends.
Landlord Checking In
The situation: A landlord calls to ask about a maintenance issue at one of their properties. They want to know whether the deposit protection scheme has been updated and when the contractor is booked.
Jodie handles it: Jodie takes the landlord name, property address, and the specific question. You get a clear message so you can pull up the tenancy agreement details and call back with the update.
After-Hours Lock-Out
The situation: A tenant calls at 10pm because their front door lock has broken and they cannot secure their flat overnight.
Jodie handles it: Jodie takes the details, marks it as urgent, and lets the tenant know you are being notified immediately. You get an alert so you can arrange an emergency locksmith.
That tenant emergency is calling. Who is picking up?
Set up Jodie in under 2 minutes. She handles your calls while you handle the properties.
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Built for Letting Agents
Everything you need to keep tenants happy and landlords informed.
Never Miss a Tenant Emergency
Whether it is a burst pipe, a boiler breakdown, or a lock-out, Jodie picks up straight away, assesses urgency, and sends you the details so you can act fast.
Structured Maintenance Reports
Jodie asks about the property address, the issue, when it started, and how urgent it is. You get a clear maintenance report you can forward straight to the right contractor.
Sounds Like Your Agency
Callers think they are speaking to your team. Jodie knows your properties, your emergency procedures, and how to triage calls by urgency. Tenants and landlords get a professional response every time.
On Your Terms
Forward calls when you are on viewings, doing inventory checks, or out of hours. Switch it off whenever you want to answer yourself.
Live in Minutes
No tech skills needed. Set up call forwarding on your office phone and Jodie starts answering your letting agency calls straight away.
FAQ Frequently Asked Questions
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The next tenant call is one missed call away.
Let Jodie take your calls while you are managing the portfolio.
First 7 days free, then pricing from £49/month