After-Hours Answering for Flooring Companies
Too busy cutting planks to answer? Jodie picks up your flooring calls when you're mid-installation or the saw is running, day or night.
Trusted by 1,600+ New Zealand service businesses
The problem
A homeowner with a flooded kitchen floor won't wait for you to finish cutting planks
Flooring jobs keep your hands full all day. When you're kneeling on the floor clicking vinyl planks into place, running a drop saw out the back, or measuring up rooms for new carpet, you can't answer the phone. The homeowner who needs water-damaged timber replaced or new flooring throughout the house is already comparing quotes, and the first company to answer wins.
- 82% of callers comparing flooring companies won't leave a voicemail and will call the next one
- During the spring renovation rush, you could be losing 5-10 quote requests per week to competitors
- A part-time office person costs NZ$1,200+/month but your call volume depends on the season
- Every quote request a competitor answers first is a job worth NZ$1,000+ that you will never see
82%
of callers comparing flooring quotes won't leave a voicemail
5-10
flooring quote requests lost per week during renovation season
NZ$1,000+
average value of a flooring job lost to a missed quote call
How Flooring Companies Use Jodie
Urgent Water Damage Replacement
The situation: A homeowner calls because a burst pipe has buckled the timber flooring in the hallway and lounge. They need someone to assess the damage and replace the floor before it gets worse.
Jodie handles it: Jodie answers straight away, asks what type of flooring is damaged, how large the affected area is, whether the leak has been fixed, and how urgent the replacement is. You get a text with all the details so you can call back with availability.
Mid-Installation Call
The situation: You're on your knees laying carpet in a bedroom, stretching it across the gripper rods, when a new enquiry comes in from someone who found you on Google.
Jodie handles it: Jodie takes the call, asks what flooring the caller wants, which rooms need doing, and their timescale. You get the details by text when you've finished the room and can check your diary.
Whole-House Carpet Quote
The situation: A homeowner calls wanting new carpet throughout a three-bedroom house. The existing carpet is 15 years old and they want something warm and hard-wearing for a family with kids.
Jodie handles it: Jodie asks about the number of rooms, approximate sizes, whether stairs are involved, any underlay preferences, and their budget range. You get the details by text so you can arrange a home visit with samples.
After-Hours Landlord Enquiry
The situation: A landlord calls at 8pm because a tenant has moved out and the vinyl plank in the kitchen and hallway is damaged beyond repair. The next tenant moves in in ten days.
Jodie handles it: Jodie answers, asks how many rooms need new flooring, what type they want, whether the property is empty, and the move-in deadline. The message is waiting for you so you can arrange a visit first thing in the morning.
Your next flooring job is one missed call away.
Jodie handles unlimited calls at once. Set her up in under 2 minutes, no contracts.
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Built for Flooring Companies
Everything you need to stop missing enquiries and fill your installation diary.
Never Miss a Quote Request
When a homeowner wants new timber floors or carpet throughout the house, the first flooring company to answer gets the job. Jodie picks up straight away and gets the details so you can respond first.
Job Details You Can Quote From
Jodie asks about the room size in square metres, flooring type wanted, current subfloor condition, and whether furniture needs moving, so you can quote accurately or arrange a measuring-up visit.
Sounds Like Your Office
Callers think they're speaking to your team. Jodie knows whether you fit timber, vinyl plank, laminate, carpet, or underfloor heating, and what areas you cover. Handles enquiries about products from Flooring Xtra, Carpet Court, and trade suppliers.
On Your Terms
Forward calls during installations, measuring-up days, or the spring renovation rush. Switch it off during quieter periods when you can answer yourself.
Live in Minutes
No tech skills needed. Set up call forwarding on your mobile and Jodie starts handling your flooring calls straight away.
FAQ Frequently Asked Questions
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Your next flooring job is one missed call away.
Let Jodie answer your calls while you are out on an installation.
First 7 days free, then pricing from NZ$99/month