Plumber Answering Service That Never Clocks Off
Every missed call is a missed job. Jodie answers your plumbing calls when you're under a house or elbow-deep in a burst main.
Trusted by 1,600+ New Zealand service businesses
The problem
A burst pipe won't wait for you to call back
When you're under a house replacing pipework, the last thing you can do is answer the phone. But the homeowner with water flooding the kitchen is already calling the next plumber on Google. They're not leaving a voicemail when there's water coming through the ceiling.
- 85% of callers with a plumbing emergency won't leave a voicemail
- Homeowners in a plumbing emergency call 2-3 plumbers and go with whoever picks up first
- That adds up to 3-5 plumbing jobs lost per week
- A full-time receptionist costs NZ$3,000+/month just to answer the phone
85%
of callers with a plumbing emergency won't leave a voicemail
3-5
plumbing jobs lost per week to missed calls
NZ$3,000+
monthly cost of a receptionist to answer your calls
How Plumbers Use Jodie
Emergency Callout
The situation: A homeowner's hot water cylinder fails at 9pm on a Friday. They ring your number but you're at home with the family.
Jodie handles it: Jodie picks up, gets the address, asks if they've found the toby to turn off the mains, and whether there's flooding. You get a text with the full picture so you can decide whether to head out.
Mid-Job Enquiry
The situation: You're under a kitchen sink replacing pipework when your phone rings with a new enquiry.
Jodie handles it: Jodie answers, asks what the problem is, takes their name and address, and tells them you'll ring back once you're done. The lead is waiting in your inbox when you come up for air.
Bathroom Renovation Quote
The situation: Someone finds you on Builderscrack and calls to ask about a full bathroom renovation.
Jodie handles it: Jodie asks what fittings they want, the size of the bathroom, and their timeline. You get a summary you can quote from without needing to ring back for the basics.
After-Hours Availability
The situation: Your Google listing shows you're closed but a landlord needs an urgent fix for a rental property.
Jodie handles it: Jodie answers, takes the property address, finds out what the issue is, and lets the landlord know you will be in touch first thing. The message is marked urgent so it is top of your list in the morning.
That emergency callout is ringing. Who is picking up?
Set up Jodie in under 2 minutes. She handles your plumbing calls while you handle the pipes.
Get Started for FreeBuilt for Plumbers
Everything you need to stop missing work and start growing your business.
Never Miss an Emergency
Burst pipes and hot water cylinder failures do not wait. Jodie picks up straight away and gets the job details so you can respond fast.
Job Details You Can Quote From
Jodie finds out what's leaking, whether they've found the toby or mains tap, and if there's water damage. You can price the job before you even get in the van.
Sounds Like Your Receptionist
Callers think they're speaking to your office. Jodie knows your service area, the jobs you take on, and your availability. She works with Tradify or Fergus workflows.
On Your Terms
Forward calls when you're under a house, out on a callout, or off for the weekend. Switch it off whenever you want to answer yourself.
Live in Minutes
No tech skills needed. Set up call forwarding on your mobile and Jodie starts answering your plumbing calls straight away.
The Jodie mobile app is here
Stay on top of every call, wherever you are.
Good afternoon, Matt
Here's your overview
FAQ Frequently Asked Questions
Plumbers guides
Practical advice for plumbers on handling calls, capturing leads, and growing.
Plumbing invoicing and job-management software for getting paid without the chase
A vendor-neutral buyer guide to plumbing invoicing and job-management software for New Zealand trades: what each tool is best for, how the per-seat pricing really works, and the booking-and-call layer the vendors all leave out.
Starting a plumbing business in New Zealand in 2026: the operator guide
A practical guide to starting a plumbing business in NZ: getting registered and licensed with the PGDB, sole trader versus company, setting rates that pay, the ute and tools you really need, and how to win your first customers.
What plumbers charge and earn in 2026: an owner pricing guide
What the market pays for plumbing work in New Zealand and what a plumbing business owner actually takes home: typical call-out, hourly and day rates, how to set your own prices, and what quietly eats your margin.
Handling after-hours and emergency plumbing calls in New Zealand: a working playbook
A burst pipe never checks the clock. Here is how Kiwi plumbers cover nights and weekends, triage the genuine emergencies, and hold onto good jobs without wrecking their sleep.
The best software every plumber needs in 2026
There is no single best plumbing software. Here is an honest, vendor-neutral guide to the categories a plumbing business actually needs, the tools worth knowing, and how to choose without overpaying.
How to get more plumbing jobs: a practical marketing playbook
A no-nonsense playbook for winning more plumbing work in New Zealand: get found on Google, build reviews, earn referrals, use lead sites wisely, mine repeat customers, and answer fast.
The real cost of a missed call for a plumbing business
Every plumber knows the phone rings when their hands are full. Few have ever worked out what those unanswered calls are actually costing them. Here is the simple maths, and how to fix it.
Answering service vs voicemail vs a hired receptionist for plumbers
Voicemail, a callback habit, a hired receptionist, or an AI answering service. A straight-talking look at what each one really costs a New Zealand plumber and which one comes out ahead.
How to get more Google reviews as a plumber and turn them into jobs
A practical, plumber-specific system for getting more Google reviews: when to ask, how to make it one tap, how to reply to every review, and how those reviews turn into booked work.
Free calculators for plumbers
Quick, no-signup tools to price the work and see what unanswered calls really cost you.
Build a clean, professional invoice and download it as a PDF in a couple of minutes.
Build a clean, professional quote for any job and download it as a PDF in minutes.
Work out the day rate you need to charge to actually take home what you want.
Work out what to charge for a call-out from the call-out fee, hourly rate, time on site and materials, so you quote fast and price every job right.
See what unanswered calls really cost your business every week, month and year.
Compare the true cost of a human receptionist against a 24/7 AI that never takes a day off.
Integrations
Works with the software you already run on
Jodie can drop every call straight into your CRM, so an enquiry becomes a lead without anyone typing it up.
Explore More Industries
Jodie is built to handle calls across a variety of sectors. See how it works for other businesses.
Electrician Answering Service
Emergency calls and new job enquiries answered instantly, even when you have both hands in a switchboard.
Answering Service for Mechanics & Workshops
Breakdown calls and WOF bookings answered on the first ring, even when you're under the bonnet.
Answering Service for Accountants
Tax season calls and new client enquiries taken care of, even when you're buried in year-end accounts.
AI Call Answering for Appliance Repair Services
Elbow-deep in a washing machine? Jodie picks up your calls and books the next repair while you finish the fix.
The next emergency callout is one missed call away.
Let Jodie take your plumbing calls while you're elbow-deep in the job.
First 7 days free, then pricing from NZ$99/month