Hey Jodie guides

Win more work from every call

Practical, no-nonsense advice on handling calls, capturing every lead, and growing your business, from the team behind Hey Jodie.

A plumber arriving at a New Zealand weatherboard house with a tool bag for an evening emergency callout

Operations4 min read

Handling after-hours and emergency plumbing calls in New Zealand: a working playbook

A burst pipe never checks the clock. Here is how Kiwi plumbers cover nights and weekends, triage the genuine emergencies, and hold onto good jobs without wrecking their sleep.

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Plumbers guides

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A plumber greeting a friendly homeowner at the front door of a New Zealand home, toolbag in hand

Operations7 min read

How to get more plumbing jobs: a practical marketing playbook

A no-nonsense playbook for winning more plumbing work in New Zealand: get found on Google, build reviews, earn referrals, use lead sites wisely, mine repeat customers, and answer fast.

A plumber checking a job-management app on a tablet in the front of their work ute

Comparison8 min read

The best software every plumber needs in 2026

There is no single best plumbing software. Here is an honest, vendor-neutral guide to the categories a plumbing business actually needs, the tools worth knowing, and how to choose without overpaying.

A Kiwi plumber crouched under a kitchen bench fixing a leak while a mobile rings unanswered on the floor beside the toolbag

Cost5 min read

The real cost of a missed call for a plumbing business

Every plumber knows the phone rings when their hands are full. Few have ever worked out what those unanswered calls are actually costing them. Here is the simple maths, and how to fix it.

A relaxed homeowner on their phone at the kitchen table after a plumbing repair in a New Zealand home

Operations6 min read

How to get more Google reviews as a plumber and turn them into jobs

A practical, plumber-specific system for getting more Google reviews: when to ask, how to make it one tap, how to reply to every review, and how those reviews turn into booked work.

A New Zealand plumber answering a customer call and jotting the job details on a notepad in the cab of their work ute

Comparison5 min read

Answering service vs voicemail vs a hired receptionist for plumbers

Voicemail, a callback habit, a hired receptionist, or an AI answering service. A straight-talking look at what each one really costs a New Zealand plumber and which one comes out ahead.