Omnichannel AI receptionist

One AI receptionist for calls, chat, WhatsApp and email

Q: Can Jodie answer my website chat?

Yes, on every plan. Add the chat widget to your website, and Jodie answers visitors day and night and can book them in.

Q: Can Jodie reply to emails?

Yes. On Professional, connect Gmail or Outlook to bring customer emails into Jodie. On Premium, she replies to them from your own address.

Q: Do I need a WhatsApp Business account?

No. Jodie works with the WhatsApp or WhatsApp Business app you already have, linked like WhatsApp on a computer.

Q: What happens if I reply to a customer myself?

Jodie steps back, so you never talk over each other. She pauses for 24 hours on chat and WhatsApp, and 3 days on email.

Q: Does Jodie remember a customer across channels?

Yes. Calls, chats, WhatsApp messages and emails from one customer sit on one timeline, and Jodie uses it when they call back.

Jodie uses the same knowledge on every channel and keeps one history per customer.

Join the waitlist See pricing

New Zealand sign-ups are on a waitlist for now. Website chat on every plan, WhatsApp on Premium.

9:41

Activity

See your latest activity

Today

Sarah Taylor

Today, 9:42 AM · 3m 4s

Lead

Jess Wilson

Today, 9:15 AM

Lead

Mark Thompson

Today, 8:03 AM · 2m 12s

Emergency

Chris Doyle

Today, 7:48 AM

Enquiry

Yesterday

Grey Lynn Property Management

Yesterday, 4:10 PM

Existing

Priya Kumar

Yesterday, 2:55 PM · 1m 36s

Existing

Trusted by 1,600+ New Zealand service businesses

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Rated People - Professional services marketplace

How multi-channel answering works

1

Connect your channels

Add the website chat, link WhatsApp and connect Gmail or Outlook.
2

Jodie answers everywhere

She answers questions, takes details and books, just like on the phone.
3

One feed for everything

Every conversation arrives with a summary and a notification.

Every channel, the same Jodie

Website chat

A chat bubble on your website that Jodie answers day and night. She takes their name and number, answers questions and can book them in.

Your colours, greeting and spot on the page
Install guides for WordPress, Wix, Squarespace and more
Reply from the dashboard and she pauses

ponsonbyplumbinggas.co.nz

Ponsonby Plumbing & Gas

The team replies instantly

Hi, do you cover Herne Bay?

Yes, we cover Herne Bay and the rest of central Auckland. What can we help with?

Our hot water cylinder's due for a service. Anything on Thursday?

I can book a hot water cylinder service for Thursday 15 October at 9am. Does that work?

Yes please

Done. You're booked in for Thursday 15 October at 9am.

7:48 am

Message Ponsonby Plumbing & Gas...

Link the WhatsApp or WhatsApp Business app you already use. Jodie replies, answers questions and books appointments, then wraps up quiet chats with a summary.

Pauses for 24 hours when you reply yourself
Ignores group chats
On the Premium plan

app.heyjodie.com

Jess Wilson Lead

Oct 10, 2026 at 9:15 AM

AI Summary

Jess messaged about an outside tap that won't stop dripping. Took her address and booked a visit for Monday 12 October at 2pm.

Hi, the outside tap won't stop dripping. Could someone come and take a look? I'm at 9 Williamson Avenue, Grey Lynn.

Jess Wilson · 9:13 AM

Sorry to hear that, Jess. It's usually just a worn washer, which is a quick fix. I can book a plumber for Monday 12 October at 2pm. Does that work for you?

Jodie · 9:13 AM

Great, thanks heaps

Jess Wilson · 9:15 AM

You're booked in for Monday 12 October at 2pm.

Jodie · 9:15 AM

Email

Connect Gmail or Outlook, and Jodie can answer customer emails from your own address. She leaves newsletters, receipts and no-reply senders alone.

Replies in the customer's language
Pauses for 3 days when you reply yourself
Inbox on Professional, AI replies on Premium

app.heyjodie.com

Grey Lynn Property Management Existing

Oct 9, 2026 at 4:10 PM

AI Summary

Grey Lynn Property Management asked for gas safety checks at three rentals before the end of October. Jodie confirmed the price and asked which days the tenants are home.

Kia ora, we need gas safety checks at 3 of our rentals in Grey Lynn before the end of the month. Could you let us know price and availability? Cheers, Megan

[email protected] · Oct 9, 4:08 PM

Hi Megan, thanks for getting in touch. A gas appliance safety check is $139 per property. We have availability in the week of 19 October. Which days are the tenants home? Kind regards, Jodie Ponsonby Plumbing & Gas

Jodie · Oct 9, 4:10 PM

For customers who would rather message

Hairdressers

Clients would rather WhatsApp than call. Jodie answers "any chance of a spot on Saturday?" while you are mid-cut, and books them in.

Jodie for hairdressers Cleaners

At 10pm, a website visitor asks what an end-of-tenancy clean costs. Jodie answers from your price list and takes their details.

Jodie for cleaners Real estate agents

Sunday open home questions arrive by email all weekend. Jodie answers what she can and passes the rest to you.

Jodie for real estate agents

The details

Plans: Phone and website chat: every plan. Email inbox: Professional. WhatsApp and AI email replies: Premium.
Website chat: Your colours, greeting and position. Works only on websites you allow.
WhatsApp: Connects your existing WhatsApp or WhatsApp Business app as a linked device.
Email: Gmail or Outlook. Jodie replies from your own address.
Stepping in: Reply yourself and Jodie pauses: 24 hours on chat and WhatsApp, 3 days on email.
Customer history: One timeline per customer across calls, chats, WhatsApp and email.

Which plans include it

Basic Phone and website chat includes this feature NZ$99/month
Professional Plus your email inbox includes this feature NZ$199/month
Premium Plus WhatsApp and AI email replies includes this feature NZ$399/month

New Zealand sign-ups are on a waitlist for now.

Compare plans

Multi-channel AI receptionist: common questions

Can an AI receptionist answer WhatsApp messages?

Jodie can, on the Premium plan. Link the WhatsApp or WhatsApp Business app you already use, and she replies, answers questions and books appointments.

Can Jodie answer my website chat?

Can Jodie reply to emails?

Do I need a WhatsApp Business account?

What happens if I reply to a customer myself?

Does Jodie remember a customer across channels?

Works well with

See every feature

Customer memory

Knows returning callers and what they called about

Every plan

Appointment booking

Books callers into your calendar during the call

Professional and Premium

Mobile app

Your calls, chats and Jodie on your phone

Every plan

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Answer every call and every message

Start with website chat on any plan. Add WhatsApp and email later.