Customer memory
An AI receptionist that knows your regulars
Jodie spots returning callers by number, checks it is them, and confirms details instead of asking again.
New Zealand sign-ups are on a waitlist for now. Included on every plan.
Trusted by 1,600+ New Zealand service businesses
How customer memory works
- 1
A customer gets in touch
Every call, chat, WhatsApp and email is saved to their record.
- 2
They call back
Jodie checks it is them, then confirms what she has.
- 3
You add what matters
Add key notes and extra numbers. Jodie has them next time.
A receptionist who knows your customers
Each customer, all in one place
Every customer gets one timeline of calls, messages and notes. Add a note once, like a side gate code, and Jodie has it on the next call.
- Several numbers and email addresses per customer
- Merge duplicates and import your list from a spreadsheet
- Mark a customer as do not contact
One history across every channel
A customer might call one week and WhatsApp the next. It all lands in one place, on the dashboard and in the app.
Made for repeat customers
A tenant calls about the hot water cylinder again. Jodie checks it is them and already has the address.
Jodie for property managers MechanicsA regular calls to book a WOF and service. Jodie checks it is them, and your notes about their car are right there.
Jodie for mechanics VetsAn owner calls about their dog's check-up after surgery. Jodie recognises them, so they do not have to explain it all again.
Jodie for vetsThe details
- How she recognises callers
- By matching the caller's number to your customer records.
- What she recalls
- Summaries of up to 10 recent calls and WhatsApp chats, plus the customer's important notes.
- Privacy
- Checks who it is before using memory, and only raises past calls if the caller does.
- Customer records
- One timeline per customer across calls, WhatsApp, email and website chat.
- Import
- Paste a list, or upload a CSV or Excel file.
- Control
- On by default for new accounts. Turn it off in message taking settings.
Which plans include it
- Basic includes this feature NZ$99/month
- Professional includes this feature NZ$199/month
- Premium includes this feature NZ$399/month
New Zealand sign-ups are on a waitlist for now.
Compare plansCustomer memory: common questions
Jodie can. When a caller's number matches a customer record, she asks: "Just to check, am I speaking with Priya?" Once they say yes, she uses what she knows.
Works well with
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Give your regulars a warmer welcome
Jodie remembers your customers from their first call.
New Zealand sign-ups are on a waitlist for now.