Hey Jodie guides
Property Management guides
Practical advice for property management on handling calls, capturing leads, and winning more work.
Best answering service for property management: AI vs human vs voicemail vs in-house
AI receptionist, human answering service, voicemail, or an in-house hire - the four ways to cover a property management phone line, compared on maintenance triage, after-hours emergency routing, 24/7 coverage, and the real monthly cost.
Best property management software in New Zealand (2026)
A vendor-neutral roundup of the best property management software for New Zealand property managers and portfolio landlords in 2026, picked by the job it does: tenancy management, rent and trust accounting, maintenance, compliance and owner reporting, plus the one job none of them do.
The after-hours triage playbook for property managers
The out-of-hours system most vendors will not spell out: a triage decision tree for tenant emergencies, when to send a tradie, how to script the message, and why after-hours call capture wins you landlords.
Property management fees in New Zealand: setting your rate and packaging it
How New Zealand property managers set fees: percentage of rent vs flat fee vs letting fee, benchmarks by service tier, and packaging that wins landlords without looking like hidden charges.
Explore other trades
Real Estate Agents
Buyer enquiries move fast. Jodie answers every call before they move on to the next agent.
Locksmiths
Lockout calls go to whoever answers first. Jodie picks up in seconds, before your competitors even check voicemail.
Plumbers
Hot water cylinder dies at midnight? Jodie takes the call, books the job, and lets you sleep until the ute is needed.
Electricians
Emergency calls and new job enquiries answered instantly, even when you have both hands in a switchboard.
Heating & Cooling
When a heat pump fails in winter, your customer is not going to wait. Jodie answers your calls while you are out on installs.
Roofers
Storm and heavy rain calls pile up when you're on a job. Jodie captures every lead while you're up on the roof.
Pest Control
Possum problems and borer damage pile up fast. Jodie picks up so you can pick up the job.
Dental Surgeries
New patient calls and appointment enquiries answered straight away. No hold music, no missed bookings.