Appliance Repair

AI Receptionist for Appliance Repair

Q: Does Jodie understand appliance terminology and fault descriptions?

Yes. Jodie is trained on your business details and understands different appliance types, common faults, error codes, and brands like Fisher & Paykel, Samsung, and LG. She asks the right follow-up questions to give you a complete repair brief.

Q: Can Jodie flag urgent repairs like fridge breakdowns or flooding?

Yes. Jodie recognises urgency and flags time-sensitive calls like dead fridges, washing machine leaks, and broken ovens before Christmas. You get an immediate notification for emergencies.

Q: I repair multiple appliance types. Can Jodie handle that?

Yes. Washing machines, dryers, fridges, freezers, ovens, dishwashers - Jodie knows your full range and asks the right questions for each appliance type.

Q: Can Jodie ask about appliance make and model?

Yes. Jodie asks callers for the appliance brand, model, and any error codes or fault symptoms. This gives you the information you need to prepare the right parts before the visit.

Q: Do I need any special equipment?

No. You just set up call forwarding on your existing mobile. It takes about two minutes and works with any phone system.

Q: Can I use Jodie only when I am on a repair call?

Yes. Many appliance repair technicians forward calls to Jodie when they are on a job. You choose when Jodie picks up. There are no long-term contracts.

Jodie picks up while you've got a washing machine in bits.

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Appliance Repair using Jodie, the AI answering service

Answers repair calls while you are on a job
Captures appliance, brand, model and fault
Texts and emails you a summary straight away
Knows your brands, area and availability

What Jodie does for appliance repair

Jodie is an AI receptionist and answering service for appliance and whitegoods repairers in New Zealand. It answers every call, takes the appliance, brand and model, the fault or error code and whether it is under warranty, flags urgent jobs like a fridge that has stopped, and texts you a summary so you can book the visit.

Trusted by 1,600+ New Zealand service businesses

MyBuilder - Trusted tradesperson platform

Rated People - Professional services marketplace

The problem

You can't answer the phone when you are inside a machine

When you are lying on a kitchen floor fixing a dishwasher, diagnosing a faulty washing machine motor, or replacing a fridge compressor, you cannot pick up the phone. But the customer whose fridge has just died, with a week's food inside, needs help now. They are not leaving a voicemail. They are calling the next repair company on the list.

80% of people calling an appliance repair service won't leave a voicemail
Customers call 2-3 repair companies and book whoever answers first
That adds up to 5-8 lost repair jobs per month
The average repair call is worth NZ$150+ and often leads to repeat business

Appliance repair technician unable to answer phone while repairing dishwasher

80%

of people needing appliance repair won't leave a voicemail

5-8

repair jobs lost per month to missed calls

NZ$150+

average value of each repair call

How Appliance Repair Companies Use Jodie

Customer urgently calling about a broken fridge full of spoiling food

Broken Fridge: Urgent Call

The situation: A mum's fridge has stopped working overnight. She has a week's worth of groceries spoiling and needs a repair tech out today.

Jodie handles it: Jodie picks up straight away, takes the fridge make and model, what happened, and the customer's availability. She flags it as urgent so you can fit it in as your next job.

Washing Machine Flooding

The situation: A customer's washing machine has sprung a leak mid-cycle and water is spreading across the laundry floor. He needs someone out as soon as possible.

Jodie handles it: Jodie answers, takes the machine details and the severity of the leak, and flags it as an emergency. You get a text within seconds so you can assess whether to divert from your current job.

Customer calling about a broken oven before Christmas dinner

Oven Out Before Christmas

The situation: A woman is prepping for Christmas dinner and her oven will not heat. It is the middle of summer and she has family arriving in two days.

Jodie handles it: Jodie takes the oven make, model, and the fault description. She notes the Christmas deadline and the customer's availability, so you can book a priority visit.

Customer calling about warranty follow-up on a previous appliance repair

Consumer Guarantees Act Follow-Up

The situation: A customer is calling back about a Fisher & Paykel dryer you repaired last month. The same fault has come back and they want to discuss their rights under the Consumer Guarantees Act.

Jodie handles it: Jodie takes the customer's details, references the previous job, and notes the recurring issue. You get a full brief to check your records before calling back.

That urgent repair call is ringing. Who is picking up?

Set up Jodie in under 2 minutes. She handles your calls while you handle the repairs.

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Built for Appliance Repair Businesses

Everything you need to stop missing repair calls and grow your business.

Never Miss a Repair Call

A broken fridge, a leaking washing machine, an oven that will not heat, or a dryer making strange noises - Jodie picks up straight away and gets the details.

Appliance Details Captured

Jodie asks about the appliance: make, model, what is wrong, when it started, and any error codes on the display. You get a complete brief before you even call back.

Sounds Like Your Company

Callers think they're speaking to your office. Jodie knows your services, the brands you repair - Fisher & Paykel, Samsung, LG - your coverage area, and your availability.