Answering Service for Heating & Cooling Companies
When you're up a ladder fitting a heat pump or servicing a ventilation system, Jodie answers your calls and takes the job details, day or night.
Trusted by 1,600+ New Zealand service businesses
The problem
The first cold snap hits and your phone rings off the hook. Who is answering it?
Winter is where you make your money, but it's also when every installer on your team is out on a job. When you're fitting a new heat pump or servicing a ducted system, nobody is back at the office to pick up the phone. The homeowner whose heat pump died on a freezing Southerly night is not going to try you twice.
- 85% of callers with a heating emergency won't wait to leave a voicemail
- During a cold snap you could be losing 3-5 jobs per day, not per week
- Winter call volumes spike but a full-time receptionist costs NZ$1,500+/month year-round
- Every call a competitor answers is revenue you will never see
85%
of callers reporting a heat pump failure won't leave a voicemail
3-5
heating and cooling jobs lost per week to missed calls in winter
NZ$1,500+
monthly cost of a receptionist you only need in peak season
How Heating & Cooling Companies Use Jodie
Heat Pump Breakdown
The situation: It's a freezing July night and a homeowner's heat pump has stopped heating. The house is getting cold fast and they call your number.
Jodie handles it: Jodie gets the address, asks what brand of heat pump they have, whether it is showing an error light, and if anyone elderly or vulnerable is in the home. You get a text straight away so you can decide whether to head out.
Mid-Job Install Enquiry
The situation: You're fitting a new heat pump when your phone rings with a homeowner wanting a quote for a multi-room ducted system.
Jodie handles it: Jodie takes the call, asks about the number of rooms, the size of the house, and their budget range. You get the details by text so you can follow up once you're off the tools.
Ventilation System Quote
The situation: A homeowner calls wanting a quote for a home ventilation system. Their house has condensation problems and they want advice on options.
Jodie handles it: Jodie asks about the size of the home, which rooms are worst affected, and whether they have an existing ventilation setup. You get the details by text so you can call them back with recommendations.
After-Hours Rental Property
The situation: A property manager calls after 6pm because a tenant's heat pump is not working and they need someone to look at it before the weekend.
Jodie handles it: Jodie answers, gets the property address, tenant's contact number, the heat pump brand, and what is happening with it. The message is waiting for your team first thing.
Winter is coming. Is your phone ready for the volume?
Jodie handles unlimited calls at once. Set her up in under 2 minutes, no contracts.
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Built for Heating & Cooling Companies
Everything you need to stop missing work and start growing your business.
Never Miss a Breakdown Call
Heat pumps fail at the worst times. Jodie picks up straight away, gets the brand, model, and fault description, so you can respond fast or schedule a visit.
Job Details You Can Quote From
Jodie asks about the heat pump brand, how old it is, what it is doing wrong, and the size of the space. You can show up prepared or quote over the phone.
Sounds Like Your Receptionist
Callers think they're speaking to your office. Jodie knows whether you cover heat pumps, ventilation systems, or underfloor heating, and what brands you work with.
On Your Terms
Forward calls during winter, on weekends, or whenever your installers are all out on site. Pause it when things quieten down in summer.
Live in Minutes
No tech skills needed. Set up call forwarding and Jodie starts handling your heating and cooling calls straight away.
FAQ Frequently Asked Questions
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A cold snap should not mean a busy signal.
Let Jodie answer your heating and cooling calls while your installers are out on site.
First 7 days free, then pricing from NZ$99/month