AI Call Answering for Appliance Repair
You can't answer the phone elbow-deep in a washing machine. Jodie picks up while you are on a service call, so every urgent repair and booking gets through.
Trusted by 1,600+ New Zealand service businesses
The problem
You can't answer the phone when you are inside a machine
When you are lying on a kitchen floor fixing a dishwasher, diagnosing a faulty washing machine motor, or replacing a fridge compressor, you cannot pick up the phone. But the customer whose fridge has just died, with a week's food inside, needs help now. They are not leaving a voicemail. They are calling the next repair company on the list.
- 80% of people calling an appliance repair service won't leave a voicemail
- Customers call 2-3 repair companies and book whoever answers first
- That adds up to 5-8 lost repair jobs per month
- The average repair call is worth NZ$150+ and often leads to repeat business
80%
of people needing appliance repair won't leave a voicemail
5-8
repair jobs lost per month to missed calls
NZ$150+
average value of each repair call
How Appliance Repair Companies Use Jodie
Broken Fridge: Urgent Call
The situation: A mum's fridge has stopped working overnight. She has a week's worth of groceries spoiling and needs a repair tech out today.
Jodie handles it: Jodie picks up straight away, takes the fridge make and model, what happened, and the customer's availability. She flags it as urgent so you can fit it in as your next job.
Washing Machine Flooding
The situation: A customer's washing machine has sprung a leak mid-cycle and water is spreading across the laundry floor. He needs someone out as soon as possible.
Jodie handles it: Jodie answers, takes the machine details and the severity of the leak, and flags it as an emergency. You get a text within seconds so you can assess whether to divert from your current job.
Oven Out Before Christmas
The situation: A woman is prepping for Christmas dinner and her oven will not heat. It is the middle of summer and she has family arriving in two days.
Jodie handles it: Jodie takes the oven make, model, and the fault description. She notes the Christmas deadline and the customer's availability, so you can book a priority visit.
Consumer Guarantees Act Follow-Up
The situation: A customer is calling back about a Fisher & Paykel dryer you repaired last month. The same fault has come back and they want to discuss their rights under the Consumer Guarantees Act.
Jodie handles it: Jodie takes the customer's details, references the previous job, and notes the recurring issue. You get a full brief to check your records before calling back.
That urgent repair call is ringing. Who is picking up?
Set up Jodie in under 2 minutes. She handles your calls while you handle the repairs.
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Built for Appliance Repair Businesses
Everything you need to stop missing repair calls and grow your business.
Never Miss a Repair Call
A broken fridge, a leaking washing machine, an oven that will not heat, or a dryer making strange noises — Jodie picks up straight away and gets the details.
Appliance Details Captured
Jodie asks about the appliance: make, model, what is wrong, when it started, and any error codes on the display. You get a complete brief before you even call back.
Sounds Like Your Company
Callers think they're speaking to your office. Jodie knows your services, the brands you repair — Fisher & Paykel, Samsung, LG — your coverage area, and your availability.
Urgent Repairs Flagged
A dead fridge full of food or a washing machine flooding the laundry cannot wait. Jodie flags urgent calls so you can prioritise the emergencies.
Live in Minutes
No tech skills needed. Set up call forwarding on your mobile and Jodie starts answering your appliance repair calls straight away.
FAQ Frequently Asked Questions
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The next repair job is one missed call away.
Let Jodie take your calls while you get the appliance fixed.
First 7 days free, then pricing from NZ$99/month