AI Receptionist for Medical Practices
Patients on hold will call the next provider on their insurance list. Jodie answers your calls when the front desk is slammed or the office is closed.
Trusted by 1,600+ US service businesses
The problem
A patient calling about a same-day appointment will not sit on hold
Monday mornings are chaos. Patients call about same-day appointments, medication refills, lab results, and insurance questions all at once. Your front desk can only handle one call while also checking patients in and verifying insurance at the window. After hours, patients with urgent concerns get voicemail. Every unanswered call is a patient who finds another in-network provider.
- 15-30% of calls go unanswered during peak morning hours at the average practice
- Patients calling for same-day appointments will try another in-network provider if they cannot get through
- After-hours calls from worried patients go to voicemail with no triage or guidance
- New patient intake calls worth $500+ per year are lost when the phone goes unanswered
15-30%
of morning calls missed during peak hours at the average practice
24/7
patient calls, but most offices only answer 8 hours a day
$500+
annual value of every new patient you miss
How Doctor's Offices Use Jodie
Same-Day Appointment Request
The situation: A patient calls at 8:15am feeling sick and needing a same-day appointment. The phone lines are jammed with 30 other patients all calling at the same time.
Jodie handles it: Jodie answers right away, asks about their symptoms, how long they have been sick, and how urgently they need to be seen. She captures their insurance information. Your front desk gets a triage-ready summary so they can schedule the patient appropriately.
Medication Refill & Lab Results
The situation: A patient calls to request a medication refill or ask about lab results. The provider is with a patient and the front desk is verifying insurance for a check-in.
Jodie handles it: Jodie answers, takes the patient name, date of birth, and what they are calling about. For refills, she captures the medication name and pharmacy. Your team gets a message they can handle between appointments without interrupting patient care.
After-Hours Patient Concern
The situation: A parent calls at 7pm because their child has had a fever for two days and they are not sure whether to go to urgent care or the ER, or wait until morning.
Jodie handles it: Jodie answers, asks about the symptoms, the child's age, and how long the fever has lasted. The message is flagged urgent and sent to the on-call provider or held for first thing in the morning. For true emergencies, Jodie directs them to call 911.
New Patient Intake
The situation: Someone has just moved to the area and calls to become a new patient. They want to know if the practice accepts their insurance and whether any providers are taking new patients. It is 6pm and the office is closed.
Jodie handles it: Jodie answers, welcomes them, asks about their insurance plan, any existing conditions, and their preferred provider or appointment time. You start the next morning with a new patient lead ready for intake.
Your next patient is calling. Who is answering the phone?
Jodie handles unlimited calls at once. Set her up in under 2 minutes, no contracts.
Get Started for FreeReal reviews Real results from real businesses
Built for Doctor's Offices
Everything you need to stop missing patient calls and keep your practice running smoothly.
Never Miss a Patient Call
When patients call during the Monday morning rush, at lunch, or after hours, Jodie picks up right away. No more hold music, no more patients searching for another in-network provider.
Accurate Patient Details
Jodie asks about symptoms, how long the issue has been going on, and how urgently they need to be seen. She also captures insurance information so your team can verify coverage before the callback.
Sounds Like Your Front Desk
Patients think they're speaking to your office staff. Jodie knows your providers, office hours, accepted insurance plans, and whether you're taking new patients.
Cover Every Gap
Forward calls during the morning rush, lunch breaks, staff call-outs, after hours, or whenever the front desk is overwhelmed. Jodie fills every gap in your phone coverage.
Live in Minutes
No IT department needed. Set up call forwarding on your office phone line and Jodie starts handling patient calls right away.
FAQ Frequently Asked Questions
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Your next patient is one missed call away.
Let Jodie answer your office calls while your team focuses on patient care.
First 7 days free, then pricing from $49/month