Answering Service for Counsellors
You spend 6+ hours a day in sessions. Jodie answers your calls with warmth and discretion, so first-time callers always get through.
Trusted by 1,600+ UK service businesses
The problem
A first-time caller who gets voicemail will not call back
Calling a therapist for the first time takes real courage. Many people wait weeks or months before picking up the phone. If they hear a voicemail message, most will hang up and not try again. You are in back-to-back sessions all day with no way to answer. By the time you check your phone between clients, the moment has passed.
- 70% of first-time therapy callers will not call back if they reach voicemail
- With 50-minute sessions, you are unavailable for 6+ hours every working day
- A missed new client enquiry could mean £2,000+ in lost annual revenue
- A dedicated receptionist costs £1,500+/month for a solo or small practice
70%
of first-time therapy callers will not call back if they get voicemail
6+
hours per day spent in sessions, unable to answer the phone
£1,500+
monthly cost of a receptionist for a therapy practice
How Counsellors Use Jodie
First-Time Caller Reaching Out
The situation: Someone has spent weeks thinking about calling a therapist. They finally dial your number at 7pm, after putting the kids to bed. You finished your last session an hour ago.
Jodie handles it: Jodie answers with a warm, calm tone. She asks what the caller is looking for, takes their name and number, and lets them know you will be in touch. You get a text with the details so you can call them back the next day.
Mid-Session Call
The situation: You are 30 minutes into a session with a client. Your phone buzzes with an incoming call from a new enquiry, but you cannot break the therapeutic space to answer.
Jodie handles it: Jodie picks up and handles the call with care. She takes the caller through a few simple questions about what they need and when they are available. The message is waiting for you when the session ends.
New Client Wanting to Book
The situation: A GP has referred someone to your practice. They call to book an initial consultation, but you are in back-to-back sessions all morning.
Jodie handles it: Jodie answers, confirms your practice details, asks about the referral and the caller's availability, and lets them know you will follow up to arrange the first session. You get a summary with all the booking details.
After-Hours Urgent Enquiry
The situation: Someone calls at 10pm. They are not in crisis, but they have had a difficult day and want to get an appointment booked before they lose the resolve to ask for help.
Jodie handles it: Jodie answers calmly, takes their details and a brief note about what prompted the call. If they mention being in immediate danger, Jodie provides the appropriate crisis helpline number. Otherwise, the message is flagged so you see it first thing.
Someone is picking up the phone for the first time. Who answers?
Set up Jodie in under 2 minutes. She answers your calls with the warmth and care your callers deserve.
Get Started for FreeReal reviews Real results from real businesses
Built for Counsellors
Everything you need to make sure no first-time caller slips through the cracks.
Never Miss a First-Time Caller
When someone finally picks up the phone to ask about therapy, Jodie answers straight away. That person hears a warm, professional voice instead of a voicemail tone.
Session Details and Intake Info Captured
Jodie asks what the caller is looking for, whether they have a preference for session type or time, and takes their contact details. You get everything you need to follow up between sessions.
Sounds Like Your Practice Receptionist
Callers think they are speaking to your front desk. Jodie knows your specialisms, session types, fees, and availability.
Forward During Sessions, Evenings, Weekends
Forward calls when you are with a client, after your last session, or on days you do not work. You decide when Jodie picks up and when you do.
Live in Minutes
No tech skills needed. Set up call forwarding on your phone and Jodie starts answering your practice calls straight away.
FAQ Frequently Asked Questions
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Your next client is calling for the first time. Will someone answer?
Let Jodie take your calls while you focus on the client in front of you.
First 7 days free, then pricing from £49/month