AI Receptionist for GP Surgeries
Patients stuck on hold will call the next practice. Jodie answers your calls when reception is overwhelmed or the surgery is closed, day or night.
Trusted by 1,600+ UK service businesses
The problem
A patient calling at 8am for a same-day appointment will not wait on hold
The 8am rush is the bottleneck. Every morning, dozens of patients call at once to book same-day appointments, chase prescriptions, and ask about test results. Your receptionist can only handle one call at a time while also checking patients in at the desk. After hours, patients with urgent concerns get voicemail. Private clinics lose new patient enquiries every time the phone goes unanswered.
- 15-30% of morning calls go unanswered during the 8am rush at the average GP surgery
- Patients calling for same-day appointments will try another practice if they cannot get through
- After-hours calls from worried patients go to voicemail with no triage or reassurance
- Private clinics lose new patient enquiries worth £500+ per year when the phone goes unanswered
15-30%
of morning calls missed during the 8am appointment rush
24/7
patient calls, but most practices only answer 8 hours a day
£500+
annual value of every new private patient you miss
How GP Surgeries Use Jodie
Same-Day Appointment Request
The situation: A patient calls at 8:05am feeling unwell and needing a same-day appointment. The phone lines are jammed with 30 other patients all calling at the same time.
Jodie handles it: Jodie answers straight away, asks about their symptoms, how long they have been unwell, and how urgently they need to be seen. Your reception team gets a triage-ready summary so they can slot them in appropriately.
Prescription & Results Query
The situation: A patient calls to check if their prescription is ready or to ask about blood test results. Your doctor is mid-consultation and reception is with another patient at the desk.
Jodie handles it: Jodie answers, takes the patient name, date of birth, and what they are calling about. Your team gets a message they can deal with between consultations, with no interruption to patient care.
After-Hours Patient Concern
The situation: A parent calls at 7pm because their child has a persistent high temperature and they are not sure whether to go to A&E or wait until morning.
Jodie handles it: Jodie answers, asks about the symptoms, the child's age, and how long the temperature has lasted. The message is flagged urgent and sent to the on-call team or waiting for you first thing.
New Private Patient Enquiry
The situation: Someone has just moved to the area and calls a private clinic to register as a new patient. It is 6pm and the clinic is closed.
Jodie handles it: Jodie answers, welcomes them, asks about their health needs, any existing conditions, and their preferred appointment time. You start the next morning with a new patient ready to register.
Your next patient is calling at 8am. Who is answering the phone?
Jodie handles unlimited calls at once. Set her up in under 2 minutes, no contracts.
Get Started for FreeReal reviews Real results from real businesses
Built for GP Surgeries
Everything you need to stop missing patient calls and keep your practice running smoothly.
Never Miss a Patient Call
When patients call during the 8am rush, at lunchtime, or after hours, Jodie picks up straight away. No more engaged lines, no more patients trying another practice.
Accurate Patient Details
Jodie asks about symptoms, how long the problem has been going on, and how urgently they need to be seen. Your team can triage and schedule with the information they need.
Sounds Like Your Reception
Patients think they're speaking to your front desk. Jodie knows your services, opening hours, appointment types, and whether you accept private and NHS patients.
Cover Every Gap
Forward calls during the 8am rush, lunch breaks, staff sickness, after hours, or whenever the reception desk is overwhelmed. Jodie fills every gap in your phone coverage.
Live in Minutes
No IT support needed. Set up call forwarding on your practice phone line and Jodie starts handling patient calls straight away.
FAQ Frequently Asked Questions
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Your next patient is one missed call away.
Let Jodie answer your practice calls while your team focuses on patient care.
First 7 days free, then pricing from £49/month