Answering Service for Solicitors
New client enquiries go to whoever picks up first. Jodie answers your calls when fee-earners are in meetings or court, day or night.
Trusted by 1,600+ UK service businesses
The problem
A new client with a personal injury claim will call the next firm if you do not pick up
Your fee-earners are in client meetings, at court, or on calls all day. Your receptionist handles visitors, post, and admin, and cannot always get to the phone. New client enquiries in personal injury, family law, and conveyancing are time-sensitive. The person who picks up first gets the instruction. After hours, potential clients search and call, and get your voicemail.
- 67% of potential legal clients will call another firm if they cannot reach you on the first attempt
- A new personal injury or family law instruction can be worth £5,000+ in fees
- Fee-earners in meetings or court cannot answer calls, and a receptionist costs £2,000+/month
- After-hours calls from distressed clients go to voicemail with no acknowledgement or reassurance
67%
of potential clients will call another firm if they cannot get through
£5,000+
average value of a new PI or family law instruction
£2,000+
monthly cost of a receptionist who still cannot answer every call
How Law Firms Use Jodie
New Personal Injury Enquiry
The situation: Someone has been in a road traffic accident and calls your firm to ask about making a claim. Your solicitors are all in meetings.
Jodie handles it: Jodie answers straight away, asks about the accident, injuries, and when it happened. You get a text with the key details so you can call them back with a clear picture of the case.
Conveyancing Update Request
The situation: An existing client calls to ask for an update on their house purchase. Their solicitor is in a meeting with another client and reception is dealing with a visitor.
Jodie handles it: Jodie answers, takes the client's name and matter reference, notes what they need, and lets them know their solicitor will call back. The message is on the solicitor's desk when the meeting ends.
Family Law, After Hours
The situation: A distressed person calls at 8pm about a separation. They need legal advice urgently but your office is closed.
Jodie handles it: Jodie answers with empathy, reassures them, takes their contact details and a brief description of the situation. The message is flagged urgent so a fee-earner can call them first thing.
Urgent Business Instruction
The situation: A business owner calls on a Friday afternoon about an urgent contract dispute. They need a solicitor before Monday but your team has left for the weekend.
Jodie handles it: Jodie answers, captures the nature of the dispute, the deadline, and the caller's contact details. The message is marked urgent so you can assess whether to respond over the weekend or first thing Monday.
Your next new client is calling. Who is answering the phone?
Jodie handles unlimited calls at once. Set her up in under 2 minutes, no contracts.
Get Started for FreeReal reviews Real results from real businesses
Built for Law Firms
Everything you need to stop missing new client enquiries and keep your caseload healthy.
Never Miss a New Client
When a potential client calls about a personal injury claim, a divorce, or a conveyancing matter, Jodie picks up straight away. No more lost instructions because everyone was in meetings.
Case Details Captured
Jodie asks about the type of matter, key details, urgency, and how the client heard about you. Your team can assess and respond with the information they need.
Sounds Like Your Receptionist
Callers think they're speaking to your front desk. Jodie knows your practice areas, fee-earner names, and office hours.
Cover Every Gap
Forward calls during meetings, court appearances, lunch breaks, and after hours. Jodie fills every gap in your phone coverage without the cost of a full-time receptionist.
Live in Minutes
No IT support needed. Set up call forwarding on your office phone and Jodie starts handling your calls straight away.
FAQ Frequently Asked Questions
Explore More Industries
Jodie is built to handle calls across a variety of sectors. See how it works for other businesses.
Virtual Receptionist for Estate Agents
Buyer enquiries move fast. Jodie answers every call before they move on to the next agent.
Answering Service for Accountants
Tax season calls and new client enquiries taken care of, even when you're buried in year-end accounts.
AI Receptionist for Dentists
New patient registrations and appointment queries answered promptly. No hold music, no missed opportunities.
AI Receptionist for GP Surgeries
Patient calls and new registrations handled with care, freeing your front desk to focus on the waiting room.
Your next instruction is one missed call away.
Let Jodie answer your calls while your team focuses on client work.
First 7 days free, then pricing from £49/month