AI Receptionist for Medical Centres
Patients stuck on hold will try the next practice. Jodie answers your calls when reception is overwhelmed or the centre is closed, day or night.
Trusted by 1,600+ New Zealand service businesses
The problem
A patient calling at 8am for a same-day appointment will not wait on hold
The morning rush hits every GP practice the same way. Dozens of patients call at once for same-day appointments, repeat prescriptions, lab results, and ACC claim follow-ups. Your receptionist is handling the phone, checking patients in, and processing payments at the desk. After hours, patients with concerns ring and get voicemail. Non-enrolled patients trying to register are worth more per visit, and every unanswered call is one you will not get back.
- 15-30% of morning calls go unanswered during the 8am rush at the average GP practice
- Patients calling for same-day appointments will try another practice if they cannot get through
- After-hours calls from worried patients go to voicemail with no triage or reassurance
- Non-enrolled patients pay higher fees and are worth NZ$500+ per year when they register
15-30%
of morning calls missed during the 8am rush at the average GP practice
24/7
patient calls, but most practices only answer 8 hours a day
NZ$500+
annual value of every new enrolled patient you miss
How Medical Centres Use Jodie
Same-Day Appointment Request
The situation: A patient calls at 8:05am feeling unwell and needing a same-day appointment. The phone lines are jammed with 30 other patients all calling at the same time.
Jodie handles it: Jodie answers straight away, asks about their symptoms, how long they have been unwell, and how urgently they need to be seen. Your reception team gets a triage-ready summary so they can slot them in with the right GP.
Repeat Prescription & Lab Results
The situation: A patient calls to check if their repeat prescription is ready or to ask about blood test results. The GP is mid-consultation and reception is processing a payment at the desk.
Jodie handles it: Jodie answers, takes the patient name, date of birth, and what they are calling about. Your team gets a message they can deal with between consultations, with no interruption to patient care.
After-Hours Patient Concern
The situation: A parent calls at 7pm because their child has had a high temperature all day and they are not sure whether to call Healthline or go to the emergency department.
Jodie handles it: Jodie answers, asks about the symptoms, the child's age, and how long the temperature has lasted. For genuine emergencies, Jodie directs them to call 111. The message is flagged urgent and sent to the on-call GP or held for first thing in the morning.
New Patient Enrolment
The situation: Someone has just moved to the area and calls the medical centre to enrol as a new patient. They want to know about fees for enrolled vs casual patients and which GPs are taking new enrolments. It is 6pm and the centre is closed.
Jodie handles it: Jodie answers, welcomes them, asks about their NHI number, any existing conditions, whether they hold a Community Services Card, and their preferred GP or appointment time. You start the next morning with a new patient ready to enrol.
Your next patient is calling at 8am. Who is answering the phone?
Jodie handles unlimited calls at once. Set her up in under 2 minutes, no contracts.
Get Started for FreeReal reviews Real results from real businesses
Built for Medical Centres
Everything you need to stop missing patient calls and keep your practice running smoothly.
Never Miss a Patient Call
When patients call during the 8am rush, at lunchtime, or after hours, Jodie picks up straight away. No more engaged tones, no more patients trying another practice down the road.
Accurate Patient Details
Jodie asks about symptoms, how long the problem has been going on, and how urgently they need to be seen. She captures their NHI number for new patients so your team can enrol them faster.
Sounds Like Your Reception
Patients think they're speaking to your front desk. Jodie knows your GPs, opening hours, enrolled patient fees, and what services your practice offers.
Cover Every Gap
Forward calls during the 8am rush, lunch breaks, staff sick days, after hours, or whenever reception is overwhelmed. Jodie fills every gap in your phone coverage.
Live in Minutes
No IT support needed. Set up call forwarding on your practice phone line and Jodie starts handling patient calls straight away.
FAQ Frequently Asked Questions
Explore More Industries
Jodie is built to handle calls across a variety of sectors. See how it works for other businesses.
AI Receptionist for Dental Surgeries
New patient calls and appointment enquiries answered straight away. No hold music, no missed bookings.
Answering Service for Vet Clinics
Pet emergencies and new registrations answered with care while your team focuses on the animals in the clinic.
Answering Service for Counsellors & Therapists
When someone finally finds the courage to call a counsellor, they deserve an answer. Jodie makes sure they get one.
Answering Service for Hairdressers
Clients calling to book shouldn't hear voicemail. Jodie answers every call with the warmth your salon deserves.
Your next patient is one missed call away.
Let Jodie answer your practice calls while your team focuses on patient care.
First 7 days free, then pricing from NZ$99/month