Dental Surgeries
AI Receptionist for Dental Surgeries
Jodie picks up when reception is busy or the practice is closed.
New Zealand sign-ups are on a waitlist for now.
- Answers patient calls 24/7, after hours too
- Takes symptoms, urgency and ACC details
- Text and email summary straight away
- Knows your services, hours and dentists
What Jodie does for dental surgeries
Jodie is an AI receptionist and answering service for dental practices in New Zealand. She answers every patient call, takes symptoms and urgency, notes ACC dental injury details and free under-18 care questions, flags emergencies, and sends your team a summary by text and email.
Trusted by 1,600+ New Zealand service businesses
The problem
A patient with a cracked tooth won't wait on hold while your receptionist is busy
Your reception desk is the bottleneck. During surgery hours, your receptionist is checking patients in, processing payments, and handling ACC forms, all while the phone rings. Lunch breaks, staff sick days, and after-hours calls mean even more missed calls. New patients who can't get through will book with the practice down the road.
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68% of patients who can't reach a dental surgery on the first call will try a different practice
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The average dental practice misses 15-20 calls per week during peak surgery hours
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A full-time receptionist costs NZ$3,500+/month, and still cannot answer when they are with a patient at the desk
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Every missed new patient registration is worth NZ$600+ in lifetime value
68%
of patients will try another surgery if they cannot get through
15-20
patient calls missed per week during peak surgery hours
NZ$600+
lifetime value of every new patient you miss
How Dental Surgeries Use Jodie
Emergency Toothache
The situation: A patient rings at 7pm with a severe toothache that started after dinner. They are in real pain and want to know if they can be seen first thing tomorrow.
Jodie handles it: Jodie answers straight away, asks about the pain level, when it started, and whether there is any swelling. You get a text with all the details so you can fit them in as an emergency appointment first thing.
Calls During Surgery
The situation: Your dentist is mid-procedure and the receptionist is helping a patient with an ACC claim form. Three calls come in at once: a new patient wanting to register, a reschedule, and a parent checking if dental treatment is free for their 15-year-old.
Jodie handles it: Jodie handles all three calls at once. She takes the new patient details, processes the reschedule request, and confirms that dental care is free for under-18s through the Community Oral Health Service. Your team gets a summary for each.
New Patient Registration
The situation: Someone has just moved to the area and rings to register as a new patient. They want to know your fees and whether ACC covers a dental injury they had last week.
Jodie handles it: Jodie answers, welcomes them, collects their details, and notes the ACC enquiry. You get the registration information and can check ACC eligibility before ringing them back.
After-Hours Emergency
The situation: A parent rings at 8pm because their child knocked a tooth out playing rugby. They need to know what to do and whether you can see them urgently.
Jodie handles it: Jodie answers, asks about the injury, gives reassuring guidance about keeping the tooth in milk, and gets all the details so you can arrange an emergency appointment as soon as the surgery opens.
Your next new patient is calling. Who is picking up?
Jodie handles unlimited calls at once. Set her up in under 2 minutes, no contracts.
Get Started for FreeBuilt for Dental Surgeries
Everything you need to stop missing patient calls and keep your appointment book full.
Never Miss a Patient Call
When a patient calls with a dental emergency or wants to book an appointment, Jodie picks up straight away. No more lost new patients because the phone went unanswered during a packed morning clinic.
Accurate Patient Details
Jodie asks about the patient's symptoms, how long the problem has been going on, and how urgently they need to be seen. Your team gets enough information to triage and schedule the right appointment.
Sounds Like Your Receptionist
Patients think they're speaking to your front desk. Jodie knows your services, your surgery hours, and how ACC dental injury claims work. She handles questions about children's free dental care under 18 as well.
Cover Every Gap
Forward calls during lunch breaks, staff sick days, after hours, or whenever the reception desk is busy. Jodie fills every gap in your phone coverage.
Live in Minutes
No tech skills or IT support needed. Set up call forwarding and Jodie starts handling your patient calls straight away.
Features
More of what Jodie does for dental surgeries
The Jodie mobile app is here
Stay on top of every call, wherever you are.
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FAQ Frequently Asked Questions
Dental Surgeries guides
Practical advice for dental surgeries on handling calls, capturing leads, and growing.
Dental Answering Services Compared: An Honest Options Table
A straight side-by-side of every way to answer your practice phone - voicemail, in-house reception, a live answering service, and AI - with indicative pricing and the new-patient maths, so you decide on merit instead of marketing.
The true cost of a dental front desk (and every missed call it makes)
The wage on the job ad is the small number. Here is the real cost of a dental front desk - salary, KiwiSaver, ACC, leave and absence cover - weighed against the new-patient calls that go to voicemail.
How to get more dental patients without losing the calls
Where new dental patients actually come from, ranked by cost and conversion, plus the decisive last step the agencies never mention: capturing the call your marketing paid for.
Free calculators for dental surgeries
Quick, no-signup tools to price the work and see what unanswered calls really cost you.
Integrations
Works with the software you already run on
Jodie can drop every call straight into your CRM, so an enquiry becomes a lead without anyone typing it up.
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Jodie is built to handle calls across a variety of sectors. See how it works for other businesses.
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Your next new patient is one missed call away.
Let Jodie answer your surgery calls while your team focuses on patient care.
First 7 days free, then pricing from NZ$99/month