Home Care Answering Service
Families searching for support workers need someone to answer on the first ring. Jodie takes your calls when the team is out with clients, day or night.
Trusted by 1,600+ New Zealand service businesses
The problem
A family looking for care for their mum will call the next provider if you do not pick up
Your support workers are out on visits all day. Your coordinator is juggling rosters, care plans, and family updates. When the phone rings with a new referral from Needs Assessment Service Coordination (NASC) or a worried daughter searching for home support, nobody is free to answer. Families navigating the needs assessment process are anxious and time-pressed. They will not leave a voicemail when their parent needs help this week.
- 78% of families searching for home care will call another provider if they can't get through first time
- A new care package can be worth NZ$2,000+/month in recurring revenue
- Health NZ and NASC referrals need a response within hours, not days
- A coordinator costs NZ$4,000+/month and still cannot answer every call while managing rosters
78%
of families looking for care won't leave a voicemail
NZ$2,000+
monthly value of a single new care package
NZ$4,000+
monthly cost of a coordinator who still misses calls on visits
How Home Care Providers Use Jodie
Needs Assessment Referral
The situation: The Needs Assessment Service Coordination (NASC) team calls on a Friday afternoon with a new client who has been approved for home support starting next week. Your office staff have already left for the day.
Jodie handles it: Jodie picks up, asks about the client's care needs, mobility, address, and any medical conditions the care team should know about. You get a text with the full referral details so you can assess it over the weekend and have a support worker lined up for Monday morning.
Support Worker on a Visit
The situation: Your coordinator is out doing an assessment visit when a new enquiry calls about live-in care for their father.
Jodie handles it: Jodie answers, asks about the father's condition, what level of care is needed, the home setup, and when they would like care to start. The coordinator gets a text with the details to follow up after the visit.
Care Enquiry
The situation: A daughter calls asking about arranging home support for her elderly mother who has been struggling at home after a fall.
Jodie handles it: Jodie asks about the mother's current situation, what help she needs, her address, and the best time for an assessment visit. You get a summary you can use to schedule the assessment without a callback.
After-Hours Family Concern
The situation: A son calls at 8pm worried about his father's current care package. He thinks the visits are not long enough and wants to discuss increasing the hours.
Jodie handles it: Jodie answers with empathy, takes the son's contact details, notes his concerns about visit duration, and reassures him that someone from the care team will call him back first thing. The message is waiting for your coordinator in the morning.
That family is calling about care for their parent. Who's picking up?
Set up Jodie in under 2 minutes. She handles your care enquiries while your team handles the care.
Get Started for FreeReal reviews Real results from real businesses
Built for Home Care Providers
Everything you need to stop missing referrals and keep your care roster full.
Never Miss a Referral
When the Needs Assessment Service refers a new client or a family member rings about home support for their parent, Jodie picks up straight away and gets the details so you can respond before the next provider.
Care Needs Captured Properly
Jodie asks about the type of care needed, mobility level, location, and how soon it's required. Your team gets a proper referral summary, not a garbled voicemail.
Sounds Like Your Office
Callers think they're speaking to your care team. Jodie knows your service types, coverage area, and whether you handle live-in care, hourly visits, or specialist dementia support.
Cover Every Gap
Forward calls when your coordinator is on visits, your team is in shift handovers, or the office is closed. Jodie fills every gap without the cost of extra admin staff.
Live in Minutes
No IT support needed. Set up call forwarding on your office phone and Jodie starts handling your care enquiries straight away.
FAQ Frequently Asked Questions
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The next care referral is one missed call away.
Let Jodie answer your calls while your team focuses on delivering care.
First 7 days free, then pricing from NZ$99/month