Answering Service for Lawyers
New client enquiries go to whoever picks up first. Jodie answers your calls when lawyers are in meetings or court, day or night.
Trusted by 1,600+ New Zealand service businesses
The problem
A new client with a personal injury claim will call the next firm if you do not pick up
Your lawyers are in client meetings, at court, or on calls all day. Your receptionist handles visitors, post, and admin, and cannot always get to the phone. New client enquiries in personal injury, family law, and conveyancing are time-sensitive. The firm that picks up first gets the instruction. After hours, potential clients search and call, and get your voicemail.
- 67% of potential legal clients will call another firm if they cannot reach you on the first attempt
- A new personal injury or family law instruction can be worth NZ$5,000+ in fees
- Lawyers in meetings or court cannot answer calls, and a receptionist costs NZ$2,000+/month
- After-hours calls from distressed clients go to voicemail with no acknowledgement or reassurance
67%
of potential clients will call another firm if they cannot get through
NZ$5,000+
average value of a new PI or family law instruction
NZ$2,000+
monthly cost of a receptionist who still cannot answer every call
How Law Firms Use Jodie
New Personal Injury Enquiry
The situation: Someone has been in a road accident and calls your firm to ask about making a claim. Your lawyers are all in meetings.
Jodie handles it: Jodie answers straight away, asks about the accident, injuries, and when it happened. You get a text with the key details so you can call them back with a clear picture of the matter.
Conveyancing Update Request
The situation: An existing client calls to ask for an update on their property purchase. Their lawyer is in a meeting with another client and reception is dealing with a visitor.
Jodie handles it: Jodie answers, takes the client's name and matter reference, notes what they need, and lets them know their lawyer will call back. The message is on the lawyer's desk when the meeting ends.
Family Law, After Hours
The situation: A distressed person calls at 8pm about a separation. They need legal advice urgently but your office is closed.
Jodie handles it: Jodie answers with empathy, reassures them, takes their contact details and a brief description of the situation. The message is flagged urgent so a lawyer can call them first thing.
Urgent Business Instruction
The situation: A business owner calls on a Friday afternoon about an urgent contract dispute. They need a lawyer before Monday but your team has left for the weekend.
Jodie handles it: Jodie answers, captures the nature of the dispute, the deadline, and the caller's contact details. The message is marked urgent so you can assess whether to respond over the weekend or first thing Monday.
Your next new client is calling. Who is answering the phone?
Jodie handles unlimited calls at once. Set her up in under 2 minutes, no contracts.
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Built for Law Firms
Everything you need to stop missing new client enquiries and keep your caseload healthy.
Never Miss a New Client
When a potential client calls about a personal injury claim, a divorce, or a conveyancing matter, Jodie picks up straight away. No more lost instructions because everyone was in meetings.
Matter Details Captured
Jodie asks about the type of matter, key details, urgency, and how the client heard about you. Your team can assess and respond with the information they need.
Sounds Like Your Receptionist
Callers think they're speaking to your front desk. Jodie knows your practice areas, lawyer names, and office hours.
Cover Every Gap
Forward calls during meetings, court appearances, lunch breaks, and after hours. Jodie fills every gap in your phone coverage without the cost of a full-time receptionist.
Live in Minutes
No IT support needed. Set up call forwarding on your office phone and Jodie starts handling your calls straight away.
FAQ Frequently Asked Questions
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Your next instruction is one missed call away.
Let Jodie answer your calls while your team focuses on client work.
First 7 days free, then pricing from NZ$99/month