Vet Clinic Answering Service
Missed calls mean missed patients. Jodie answers your calls when vets are in consultations, surgery, or after hours.
Trusted by 1,600+ New Zealand service businesses
The problem
A worried pet owner will not wait on hold
When vets are in back-to-back consultations and the receptionist is checking in patients, the phones keep ringing. But the pet owner whose huntaway has stopped eating, or whose cat is breathing heavily, needs to speak to someone now. They are not leaving a voicemail when their pet is in distress. They are calling the next clinic. In rural farming communities, the nearest alternative could be an hour away.
- 75% of pet owners calling about a sick animal won't leave a voicemail
- Worried owners call 2-3 clinics and book with whoever answers first
- That adds up to 5-10 lost clients per month
- A full-time receptionist costs NZ$1,500+/month just to answer the phone
75%
of pet owners calling about a sick animal won't leave a voicemail
5-10
potential clients lost per month to missed calls
NZ$1,500+
monthly cost of a receptionist to answer your calls
How Vet Clinics Use Jodie
Worried Owner: Sick Dog
The situation: A pet owner calls because their huntaway has been lethargic all day, isn't eating, and has been sick twice. They are worried and want to get the dog seen.
Jodie handles it: Jodie picks up, asks about the dog's age, breed, symptoms, and when they started. She assesses urgency and lets the owner know whether to come in straight away or wait for a callback. You get a detailed message with all the clinical information.
Vet in Surgery
The situation: The vet is performing an operation and reception is dealing with a queue of check-ins. Three calls come in at once that nobody can answer.
Jodie handles it: Jodie answers each call, captures the pet and owner details, assesses whether it is urgent, and sends the messages to your reception team. Emergency calls are flagged straight away. Routine appointment requests are queued for callback.
New Puppy Registration
The situation: A family has just got a new heading dog puppy and wants to register with your clinic, book first vaccinations, and ask about puppy health plans.
Jodie handles it: Jodie asks about the puppy's breed, age, and any previous vaccinations. She lets the owner know you will call back to complete registration and book them in. You get a happy new client lead.
After-Hours Emergency
The situation: It is 10pm and a cat owner calls because their elderly cat is breathing heavily and seems to be in pain. They're panicking.
Jodie handles it: Jodie picks up, calmly takes the details, assesses urgency, and either directs them to your after-hours vet or flags it for an immediate callback. The owner feels heard and knows help is on the way.
That worried pet owner is calling. Who is picking up?
Set up Jodie in under 2 minutes. She handles your calls while you handle the animals.
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Built for Vet Clinics
Everything you need to keep pet owners happy and your appointment book full.
Never Miss a Pet Emergency
Whether it is a dog that has eaten something toxic, a cat with breathing problems, or a rabbit that has stopped eating, Jodie picks up straight away, assesses urgency, and gets you the details.
Detailed Triage Information
Jodie asks about the pet type, breed, age, symptoms, and when they started. You get a clear clinical picture before you even call back.
Sounds Like Your Reception
Callers think they're speaking to your reception. Jodie knows your opening hours, the services you offer, and your after-hours vet procedures.
On Your Terms
Forward calls when vets are in surgery, during lunch, or after hours. Switch it off whenever your reception team can handle the phones.
Live in Minutes
No tech skills needed. Set up call forwarding on your clinic phone and Jodie starts answering your vet calls straight away.
FAQ Frequently Asked Questions
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The next worried pet owner is one missed call away.
Let Jodie take your calls while your team focuses on the animals.
First 7 days free, then pricing from NZ$99/month