Virtual Receptionist for Therapists
You spend 6+ hours a day in sessions. Jodie answers your calls with warmth and discretion, so first-time callers always get through.
Trusted by 1,600+ US service businesses
The problem
A first-time caller who gets voicemail will not call back
Calling a therapist for the first time takes real courage. Many people scroll through Psychology Today for weeks before picking up the phone. If they hear a voicemail message, most will hang up and try the next name on the list. You are in back-to-back sessions all day with no way to answer. By the time you check your phone between clients, they have already scheduled with someone else.
- 70% of first-time therapy callers will not call back if they reach voicemail
- With 50-minute sessions, you are unavailable for 6+ hours every working day
- A missed new client inquiry could mean $2,000+ in lost annual revenue
- A dedicated receptionist costs $1,500+/month for a solo or small practice
70%
of first-time therapy callers will not call back if they get voicemail
6+
hours per day spent in sessions, unable to answer the phone
$1,500+
monthly cost of a receptionist for a therapy practice
How Therapists Use Jodie
Psychology Today Caller
The situation: Someone has been scrolling through Psychology Today profiles for a week. They finally pick your name and call at 6pm. You finished your last session thirty minutes ago and are writing notes.
Jodie handles it: Jodie answers with a warm, calm tone. She asks what the caller is looking for, whether they have insurance or prefer self-pay, and takes their name and number. You get a text with the details so you can call them back the next day.
Insurance Verification Call
The situation: A potential client calls to ask if you accept their Blue Cross plan and what their copay would be. You are 25 minutes into a session and cannot break the therapeutic space.
Jodie handles it: Jodie picks up, confirms the insurance plans you accept, and lets the caller know you will verify their specific benefits and get back to them. She takes their insurance ID, group number, and contact details so you have everything you need.
EAP Referral
The situation: An employee has been given your number through their company EAP program. They call during their lunch break to schedule a first appointment. You are in back-to-back sessions all afternoon.
Jodie handles it: Jodie answers, notes the EAP referral and authorization number, asks about the caller's availability, and lets them know you will follow up to get them scheduled. You get a summary with all the details you need to process the EAP referral.
After-Hours Crisis-Adjacent Call
The situation: Someone calls at 10pm. They are not in immediate danger, but they have had a terrible day and want to schedule an appointment before they lose the resolve to get help.
Jodie handles it: Jodie answers calmly, takes their details and a brief note about what prompted the call. If they mention being in immediate danger or having thoughts of self-harm, Jodie provides the 988 Suicide and Crisis Lifeline number. Otherwise, the message is flagged so you see it first thing.
Someone is picking up the phone for the first time. Who answers?
Set up Jodie in under 2 minutes. She answers your calls with the warmth and care your callers deserve.
Get Started for FreeReal reviews Real results from real businesses
Built for Therapists
Everything you need to make sure no first-time caller slips through the cracks.
Never Miss a First-Time Caller
When someone finally picks up the phone to ask about therapy, Jodie answers right away. That person hears a warm, professional voice instead of a voicemail tone -- no matter how they found you.
Intake Details and Insurance Info Captured
Jodie asks what the caller is looking for, whether they have insurance or plan to self-pay, and takes their contact details. She can ask about copay expectations and in-network preferences so you know what to discuss when you call back.
Sounds Like Your Office
Callers think they are speaking to your front desk. Jodie knows your specialties, session types, fees, insurance panels, and availability. She handles the questions people ask before they commit to scheduling.
Forward During Sessions, Evenings, Weekends
Forward calls when you are with a client, after your last session, or on days you do not work. You decide when Jodie picks up and when you do.
Live in Minutes
No tech skills needed. Set up call forwarding on your phone and Jodie starts answering your practice calls right away. Works alongside SimplePractice, TherapyNotes, or whatever you use.
FAQ Frequently Asked Questions
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Your next client is calling for the first time. Will someone answer?
Let Jodie take your calls while you focus on the client in front of you.
First 7 days free, then pricing from $49/month