Security Guard Services

24/7 Answering Service for Security Companies

Q: Does Jodie understand security terminology like guard services, alarm response, mobile patrols, and event security?

Yes. Jodie is trained on your business details and understands different security services. She asks the right follow-up questions, like site details for guard contracts, event size for event security, and response requirements for alarm monitoring.

Q: Can Jodie flag urgent calls like alarm activations or emergency requests?

Yes. Jodie recognizes urgency and flags time-sensitive calls so you can prioritize them. You get an immediate notification for urgent requests alongside the full call details.

Q: Does Jodie really work 24/7?

Yes. Jodie answers calls day and night, including weekends and statutory holidays. Security is a 24/7 industry and your call answering should be too.

Q: Can Jodie handle calls about multiple sites or services?

Yes. Jodie asks about each site individually and notes the specific services needed for each. Whether a client needs guards at one location or patrols across ten sites, the details are captured.

Q: Do I need any special equipment?

No. You just set up call forwarding on your existing business line. It takes about two minutes and works with any phone system.

Q: Can I use Jodie to cover after-hours calls only?

Yes. Many security companies use Jodie for overnight and weekend calls when their office is closed. You choose when Jodie picks up. There are no long-term contracts.

Jodie picks up while your guards are on site or on mobile patrol.

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Security Guard Services using Jodie, the AI answering service

Answers calls 24/7 while your team is on duty
Gets site details, service and urgency
Texts and emails you a summary right away
Knows your services, area and response times

What Jodie does for security guard services

Jodie is a 24/7 AI answering service for security companies. She answers client and prospect calls while your team is out, gets the site address, the coverage needed and how urgent it is, and emails you a summary right away. Requests for site guards, mobile patrols and event security reach you, stat holidays included.

Trusted by 1,600+ Canadian service businesses

MyBuilder - Trusted tradesperson platform

Rated People - Professional services marketplace

The problem

You can't answer the phone when your team is on patrol

When your guards are on night patrol, your team is running event security, or you're on-site managing an operation, incoming calls go unanswered. But the condo board that just had a security incident needs help now. They are not leaving a voicemail. They are calling the next security company on the list.

75% of people looking for security services won't leave a voicemail
Businesses call 2-3 security companies and hire whoever answers first
That adds up to 3-5 lost contracts per month
A security guard contract is worth C$2,000+/month in recurring revenue

Security guard unable to answer phone while on night patrol

75%

of callers looking for security services won't leave a voicemail

3-5

potential contracts lost per month to missed calls

C$2,000+

monthly value of each security guard contract

How Security Companies Use Jodie

Condo board member calling security company after break-in attempt

New Client: Break-In Concern

The situation: A condo board member has noticed signs of attempted break-in at the underground parking garage. They want to discuss guard services and regular patrols for the building.

Jodie handles it: Jodie picks up, asks about the property, what happened, the type of security they need, and when they want it to start. You get a text with a complete brief to prepare a proposal.

Security team at event while AI handles incoming call

Team on Event Duty

The situation: Your team is running security at a concert, managing entry points, crowd control, and radio comms, when your office phone rings with a new inquiry.

Jodie handles it: Jodie answers, takes the caller's details and what they need, and lets them know you will call back once your event is finished. The lead is in your inbox when the event wraps up.

Corporate Security Contract

The situation: A property manager wants to discuss a security guard contract for a commercial tower, covering access control, lobby coverage, and after-hours patrols.

Jodie handles it: Jodie takes the building details, number of guards needed, shift patterns, and start date. Corporate contracts are high-value and Jodie makes sure every lead is captured.

Urgent evening call about retail security answered by AI

Urgent Evening Call: Retail Loss Prevention

The situation: A retail store manager calls in the evening after a series of thefts. She needs security guards on-site starting this weekend to deter shoplifting.

Jodie handles it: Jodie captures the urgency, takes the store address, hours of operation, and what coverage they need. She flags it as urgent so you can mobilize a response right away. You get the message within seconds.

That contract inquiry is calling. Who is picking up?

Set up Jodie in under 2 minutes. She handles your calls while your team handles the security.

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Built for Security Companies

Everything you need to stop missing inquiries and grow your security business.

Never Miss an Inquiry

Guard contract, event security booking, alarm response, or patrol request - Jodie picks up right away and gets the details.

Site and Service Details

Jodie asks about the site location, type of property, the security service needed, timeline, and any specific requirements. You get a complete brief before you call back.

Sounds Like Your Company

Callers think they're speaking to your dispatch. Jodie knows your services, your coverage area, and your response capabilities.

True 24/7 Coverage

Security never sleeps and neither does Jodie. Calls are answered 24/7, including nights, weekends, and statutory holidays, so urgent requests are never missed.