Customer memory
Repeat customers, recognized the moment they call
Jodie spots regulars by their number and confirms it is them, so they never start from scratch.
7 days free, no card needed. Included on every plan.
Trusted by 1,600+ Canadian service businesses
How customer memory works
- 1
A customer reaches out
Each call, chat, WhatsApp and email is saved to their record.
- 2
They call again
Jodie matches their number and confirms it is them.
- 3
You add what matters
Add notes and extra numbers. Jodie has them on the next call.
A receptionist who knows your customers
Everything about a customer, in one place
Each customer has one timeline of calls, messages, emails and notes. Add a note once, like "Lennox gas furnace in the basement", and Jodie has it on the next call.
- Several numbers and email addresses per customer
- Merge duplicates or import a spreadsheet
- Mark a customer as do not contact
One history across every channel
A customer might call one week and send a WhatsApp the next. It all lands on one timeline, in the dashboard and the Jodie app.
Made for repeat customers
A tenant calls because the heat is out again. Jodie confirms it is them and already has the building and unit number.
Jodie for property managers Auto repair shopsA regular calls to book an oil change. Jodie confirms it is them, and your notes on their car are right there.
Jodie for auto repair shops Vet clinicsA pet owner calls about their dog's recheck. Jodie recognizes them, so they do not have to explain it all again.
Jodie for vet clinicsThe details
- How she recognizes callers
- By matching the caller's number to your customer records.
- What she recalls
- Summaries of up to 10 recent calls and WhatsApp chats, plus their key notes.
- Privacy
- Confirms who is calling first, and only mentions past calls if the caller does.
- Import
- Paste a list, or upload a CSV or Excel file.
- Control
- On by default for new accounts. Turn it off in your message taking settings.
Which plans include it
- Basic includes this feature C$99/month
- Professional includes this feature C$199/month
- Premium includes this feature C$399/month
Every feature is on during the 7-day free trial.
Compare plansCustomer memory: common questions
Jodie can. She matches the caller's number to your customer records and asks, "Just to check, am I speaking with Priya?"
Once they say yes, she uses their past calls, chats and your notes.
Related guides
How to get more clients for your veterinary practice
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Best answering service for property management: AI vs human vs voicemail vs in-house
Four ways to cover a property management phone line - AI receptionist, human answering service, voicemail, and an in-house hire - compared on maintenance triage, after-hours emergency routing, 24/7 coverage, and the real monthly bill.
How to bring more customers into your auto repair shop
A no-nonsense car-count playbook for Canadian shop owners: the marketing that actually books work, what to budget, a one-page plan to copy, and the leak that wastes the rest.
Make every regular feel known
Start a free trial. Jodie starts remembering your customers from the first call.
7 days free, then from C$99 a month. No card needed.