Omnichannel AI receptionist

One AI receptionist for calls, WhatsApp and web chat

Q: Can Jodie answer my website chat?

Yes, on every plan. Add the Jodie chat widget to your website, and she answers visitors day and night, takes their details and can book them in.

Q: Can Jodie reply to emails?

Yes. On Professional, connect Gmail or Outlook to bring customer emails into Jodie. On Premium, she also replies to them from your own address.

Q: Do I need a WhatsApp Business account?

No. Jodie works with the WhatsApp or WhatsApp Business app you already have. You link it the same way you would link WhatsApp on a laptop.

Q: What happens if I reply to a customer myself?

Jodie steps back. She pauses for 24 hours on website chat and WhatsApp, and for 3 days on email, so you never talk over each other.

Q: Does Jodie remember a customer across channels?

Yes. Calls, chats, WhatsApp messages and emails from the same customer sit on one timeline. Jodie uses that history when they ring back.

Jodie answers email too, using the same knowledge everywhere and one history per customer.

Join the waitlist See pricing

Ireland sign-ups are on a waitlist for now. Website chat on every plan, WhatsApp on Premium.

9:41

Activity

See your latest activity

Today

Sarah Kelly

Today, 9:42 AM · 3m 4s

Lead

Jess Murphy

Today, 9:15 AM

Lead

Mark Doyle

Today, 8:03 AM · 2m 12s

Emergency

Chris Doyle

Today, 7:48 AM

Enquiry

Yesterday

Rathmines Lettings

Yesterday, 4:10 PM

Existing

Priya Nair

Yesterday, 2:55 PM · 1m 36s

Existing

Trusted by 1,600+ Irish service businesses

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How multi-channel answering works

1

Connect your channels

Add the website chat, link WhatsApp and connect Gmail or Outlook.
2

Jodie answers everywhere

She answers questions, takes details and books, just like on calls.
3

All in one feed

Every call, chat, WhatsApp and email, each with a summary and notification.

Every channel, the same Jodie

Website chat

A chat bubble on your website that Jodie answers day and night. She takes the visitor's name and number, then answers questions and books them in.

Your colours, greeting and spot on the page
Install guides for WordPress, Wix, Squarespace, Shopify and more

liffeyplumbing.ie

Liffey Plumbing & Heating

The team replies instantly

Hi, do you cover Drumcondra?

We do, yes. We cover Drumcondra and the rest of Dublin. What can we help with?

My boiler's due a service. Have you anything on Thursday?

I can book you in for a boiler service on Thursday 15 October at 9am. Will I go ahead?

Yes please

Done. You're booked in for Thursday 15 October at 9am.

07:48

Message Liffey Plumbing & Heating...

Link the WhatsApp or WhatsApp Business app you already use. Jodie replies, answers questions and books appointments. When a chat goes quiet, she sends you a summary.

Pauses for 24 hours when you reply yourself
Leaves group chats alone
On the Premium plan

app.heyjodie.com

Jess Murphy Lead

Oct 10, 2026 at 9:15 AM

AI Summary

Jess messaged about one radiator not heating while the others are fine. Took her address and booked a visit for Monday 12 October at 2pm.

Hi, one of my radiators isn't heating up but the others are grand. Can someone take a look? I'm at 9 Harold's Cross Rd, D6W.

Jess Murphy · 9:13 AM

Sorry to hear that, Jess. It often just needs bleeding or a sticky valve freeing. I can book a visit for Monday 12 October at 2pm. Does that suit?

Jodie · 9:13 AM

Perfect, thanks a million

Jess Murphy · 9:15 AM

You're booked in for Monday 12 October at 2pm.

Jodie · 9:15 AM

Email

Connect Gmail or Outlook, and customer emails become conversations in Jodie. She can reply from your own address, and ignores newsletters and receipts.

Replies in the customer's language
Pauses for 3 days when you reply yourself
Inbox on Professional, AI replies on Premium

app.heyjodie.com

Rathmines Lettings Existing

Oct 9, 2026 at 4:10 PM

AI Summary

Rathmines Lettings asked for landlord gas safety checks at three properties before the end of October. Jodie confirmed the price and asked which days the tenants are in.

Hi, we need gas safety checks at 3 of our properties in Rathmines before the end of the month. Could you let us know the price and availability? Thanks, Aoife

[email protected] · Oct 9, 4:08 PM

Hi Aoife, thanks for getting in touch. A landlord gas safety check is €90 per property. We have availability in the week of 19 October. Which days are the tenants in? Kind regards, Jodie Liffey Plumbing & Heating

Jodie · Oct 9, 4:10 PM

For customers who would rather message than ring

Hairdressers

Clients WhatsApp you instead of ringing. Jodie answers "any chance of Saturday morning?" while you are mid-blow-dry, and books them in.

Jodie for hairdressers Cleaners

At 10pm, a website visitor asks what an end of tenancy clean costs. Jodie quotes your price list and takes their details.

Jodie for cleaners Estate agents

Buyers who spot a house on Daft.ie email about viewings all weekend. Jodie replies from your inbox and passes on the rest.

Jodie for estate agents

The details

Channels: Phone, website chat, WhatsApp and email.
Plans: Phone and web chat: every plan. Email inbox: Professional. WhatsApp and AI email replies: Premium.
Website chat: Text chat with your colours, greeting and position, on the websites you allow.
WhatsApp: Connects your existing WhatsApp or WhatsApp Business app as a linked device.
Email: Gmail or Outlook. Jodie replies from your own address.
Stepping in: Reply yourself and Jodie pauses: 24 hours on chat and WhatsApp, 3 days on email.

Which plans include it

Basic Phone and website chat includes this feature €49/month
Professional Plus your email inbox includes this feature €99/month
Premium Plus WhatsApp and AI email replies includes this feature €199/month

Ireland sign-ups are on a waitlist for now.

Compare plans

Multi-channel AI receptionist: common questions

Can an AI receptionist answer WhatsApp messages?

Jodie can, on the Premium plan. Link the WhatsApp or WhatsApp Business app you already use, and she replies, answers questions and books appointments.

Can Jodie answer my website chat?

Can Jodie reply to emails?

Do I need a WhatsApp Business account?

What happens if I reply to a customer myself?

Does Jodie remember a customer across channels?

Works well with

See every feature

Customer memory

Recognises returning callers and remembers them

Every plan

Appointment booking

Books callers straight into your calendar

Professional and Premium

Mobile app

Your calls, chats and Jodie in your pocket

Every plan

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Every call and every message, answered

Website chat comes with every plan. Add email and WhatsApp when you are ready.