AI call transfers

AI call transfers for urgent callers

Q: How many numbers can Jodie transfer calls to?

Up to 10, each with its own rule. For example, your cell, your on-call tech and the office line.

Q: Can Jodie transfer calls to my cell phone?

Yes. Transfer numbers can be cell phones or landlines, so urgent callers reach you on the job or on the road.

Q: Is a call transfer the same as call forwarding?

No. Call forwarding sends your business calls to Jodie. A transfer is Jodie passing a caller back to you or your team during the call.

Q: Which plan includes call transfers?

Professional ($99 a month) and Premium. Every feature is on during the 7-day free trial.

Tell Jodie in plain English who to put through, and she takes a message from everyone else.

Start your free trial See pricing

7 days free, no card needed. Included on Professional and Premium plans.

app.heyjodie.com

Calls

Mark Jensen Emergency

Sat, Oct 10 at 7:03 AM • 1:46

Address

4520 South Holly Street, Centennial, CO 80121

AI Summary

Water coming through Mark's kitchen ceiling from a burst pipe upstairs. Flagged the call as an emergency and transferred it to the on-call technician.

I'm so sorry, that sounds stressful. Have you been able to shut off the water at the main valve?

Jodie

I can't find it.

Mark Jensen

Thanks, Mark. Since the water's still coming through, I'll connect you with our on-call technician now. Please stay on the line.

Jodie

Trusted by 1,600+ US service businesses

How AI call transfers work

1

Add your numbers

Your cell, the on-call tech, the office line. Up to 10.
2

Say when to transfer

Pick a reason, like an emergency, and describe it in your words.
3

Jodie transfers the call

When a call matches, she tells the caller and puts it through.

You decide who gets through

Write rules the way you talk

Each number gets a reason and a short note. "Burst pipe, water in the basement" works. So does "a current customer asking for Dan".

Up to 10 numbers, each with its own rule
Emergency numbers like 911 cannot be added

app.heyjodie.com

Agent Setup / Transfers

Transfers

Choose who your agent can put calls through to, and when

Add destination

Tyler Brooks (on-call technician)

(303) 555-0177

The caller smells gas, has a leak they can't shut off or a sewer backup, or has no heat with an elderly or vulnerable person at home.

Dan Garcia

(303) 555-0100

The caller asks for Dan by name, or wants to talk about an invoice or make a complaint.

Office

(303) 555-0156

A supplier or another contractor asks to speak to someone in the office.

Urgent calls flagged, even if you miss them

If nobody picks up, Jodie apologizes, takes the details and offers a callback. Urgent calls show up as an Urgent Call alert on your phone.

Where a live transfer matters most

Plumbers

A caller says water is coming through the kitchen ceiling. Jodie puts them straight through to your on-call tech.

Jodie for plumbers Law firms

A current client asks for their attorney by name. Jodie transfers them and takes a message from new inquiries.

Jodie for law firms Locksmiths

A driver is locked out at 11pm with a toddler in the back seat. Jodie connects them to your cell, not voicemail.

Jodie for locksmiths

The details

Numbers: Up to 10. Cell phones and landlines.
Reasons: Asks for a person, emergency, a named person, complaint, or your own reason.
Rules: A plain-English note on when to transfer, for each number.
If nobody answers: Jodie apologizes, takes the caller's details and offers a callback.
Privacy: Jodie never reads out the number she is transferring to.
Safety: Emergency numbers like 911 cannot be used as transfer numbers.

Which plans include it

Basic does not include this feature $49/month
Professional includes this feature $99/month
Premium includes this feature $199/month

Every feature is on during the 7-day free trial.

Compare plans

AI call transfers: common questions

Can an AI answering service transfer calls to a real person?

Yes. When a caller matches one of your rules, like an emergency, Jodie tells them she is connecting them and transfers the call.

How many numbers can Jodie transfer calls to?

What happens if I don't pick up a transferred call?

Can Jodie transfer calls to my cell phone?

Is a call transfer the same as call forwarding?

Which plan includes call transfers?

Works well with

See every feature

Appointment booking

Books callers right into your calendar

Professional and Premium

Customer memory

Recognizes repeat callers and remembers them

Every plan

Mobile app

Your calls, chats and Jodie on your phone

Every plan

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Take only the calls that need you

Jodie puts the right callers through and writes up the rest.