A flat-rate Smith.ai alternative for Australia

Smith.ai publishes three product tiers, billed in US dollars. The AI Receptionist plan is around A$154 a month for thirty calls plus roughly A$3.80 per extra call. The Virtual Receptionist Starter is around A$463 a month for thirty calls plus roughly A$15.44 per extra call. Their Outreach plan and the Pro tiers are quote-only. Hey Jodie publishes Australian pricing in AUD on the pricing page: A$99 Basic, A$199 Professional, A$399 Premium - all flat, all with unlimited calls.

Smith.ai is a US-incorporated company headquartered in Palo Alto. They have no Australian office, no smith.ai/au site and no Australian phone number on their contact page. Australian firms can sign up through smith.ai by forwarding an Australian landline - the agents are US-based and the invoice is in USD. Hey Jodie supports Australian numbers natively and bills in AUD.

Yes. Smith.ai is a US-incorporated company founded in 2015 and based in Palo Alto, California. They hold 4.7 out of 5 on Trustpilot, are listed on G2 and Capterra, and serve thousands of US law firms. The questions worth asking your sales contact are about price predictability and contract terms - not legitimacy.

The pattern across Trustpilot, G2 and Capterra is consistent. Praise focuses on receptionist quality, the Clio integration and the law-firm-friendly intake scripts. The recurring critical theme is pricing surprise - calls run past the cap, the next tier auto-bumps, and the bill grows faster than the call volume. Hey Jodie's pricing is flat by design: one published price per plan, no per-call meter, no automatic tier upgrades.

Hey Jodie is A$99 Basic, A$199 Professional and A$399 Premium with unlimited calls on every plan, billed in Australian dollars. Smith.ai bills per call. Australian-built options like OfficeHQ and Wavetel sit between A$45 and A$200 a month but mostly charge per call or per minute on top. Smith.ai's per-call pricing is rare in the market, so model your expected call volume before you sign.

For sole solicitors and small firms, yes. Smith.ai's Clio integration is real and works for firms whose stack centres on Clio. Australian firms more often run LEAP or Actionstep alongside Clio, and Hey Jodie's Premium plan routes into all three via Zapier at A$399 a month flat. If you run a multi-partner CBD firm with a dedicated intake desk, Smith.ai's higher tiers might still suit; for everyone else, the A$99 floor is the right shape.

Hey Jodie setup is minutes - you forward your Australian business number to the line Jodie gives you and Jodie starts answering. The Smith.ai side depends on your specific agreement. Their site states month-to-month, but check yours before cancelling. Most businesses run both for five to seven days during cutover: Jodie answers first, Smith.ai stays as backup until the terms clear, then you cancel.