Hey Jodie guides

Win more work from every call

Practical, no-nonsense advice on handling calls, capturing every lead, and growing your business, from the team behind Hey Jodie.

A plumber arriving at a suburban Australian house with a tool bag for an after-hours emergency callout

Operations4 min read

After-hours and emergency plumbing calls: a practical playbook for Aussie plumbers

A burst pipe at 11pm will not wait for opening time. Here is how to cover nights and weekends, triage the genuine emergencies, and capture every after-hours job without running yourself into the ground.

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Plumbers guides

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A plumber checking a job-management app on a tablet in the front of their work ute

Comparison7 min read

The best software every plumber needs in 2026

There is no single best plumbing software. Here is an honest, vendor-neutral guide to the categories a plumbing business actually needs, the tools worth knowing, and how to choose without overpaying.

A plumber greeting a friendly homeowner at the front door of an Australian home, toolbag in hand

Operations7 min read

How to get more plumbing jobs: a practical marketing playbook

A no-nonsense playbook for winning more plumbing work in Australia: get found on Google, build reviews, earn referrals, use lead sites wisely, mine repeat customers, and answer fast.

A relaxed homeowner on their phone at the kitchen table after a plumbing repair in an Australian home

Operations6 min read

How to get more Google reviews as a plumber and turn them into jobs

A practical, plumber-specific system for getting more Google reviews: when to ask, how to make it one tap, how to reply to every review, and how those reviews turn into booked work.

An Australian plumber working under a kitchen sink while a mobile rings unanswered on the floor next to the toolbag

Cost5 min read

The real cost of missed calls for an Aussie plumbing business

Most plumbers never tally up what a ringing phone with nobody on it is actually worth. Here is the simple maths, in dollars, and how to stop the leak.

An Australian plumber taking a customer call and writing the job down on a notepad in the back of their ute

Comparison5 min read

Answering service vs voicemail vs a receptionist for plumbers

Voicemail, a callback habit, a hired receptionist, or an AI answering service. A straight look at what each one really costs an Australian plumber, and which one wins for most.