Omnichannel AI receptionist

One AI receptionist for calls, chat and WhatsApp

Q: Can Jodie answer my website chat?

Yes, on every plan. Add the Jodie chat widget to your site and she answers visitors day and night, takes their details and can book them in.

Q: Can Jodie reply to emails?

Yes. On Professional, connect Gmail or Outlook to bring customer emails into Jodie. On Premium, she also replies from your own address.

Q: Do I need a WhatsApp Business account?

No. Jodie works with the WhatsApp or WhatsApp Business app you already have. You link it the same way you would link WhatsApp on a computer.

Q: What happens if I reply to a customer myself?

Jodie steps back. She pauses for 24 hours on website chat and WhatsApp, and for 3 days on email, so you never talk over each other.

Q: Does Jodie remember a customer across channels?

Yes. Calls, chats, WhatsApp messages and emails from the same customer sit on one timeline. Jodie uses that history when they call back.

Jodie answers your phone, website chat, WhatsApp and email, with one history for each customer.

Start your free trial See pricing

7 days free, no card needed. Website chat on every plan, WhatsApp on Premium.

9:41

Activity

See your latest activity

Today

Sarah Thompson

Today, 9:42 AM · 3m 4s

Lead

Jess Kelly

Today, 9:15 AM

Lead

Mark Wilson

Today, 8:03 AM · 2m 12s

Emergency

Chris Doyle

Today, 7:48 AM

Enquiry

Yesterday

Paddington Realty

Yesterday, 4:10 PM

Existing

Priya Singh

Yesterday, 2:55 PM · 1m 36s

Existing

Trusted by 1,600+ Australian service businesses

MyBuilder - Trusted tradesperson platform

Rated People - Professional services marketplace

How multi-channel answering works

1

Connect your channels

Add the chat widget, link WhatsApp and connect Gmail or Outlook.
2

Jodie answers everywhere

She answers questions, takes details and books jobs, just like on the phone.
3

All in one feed

Everything lands in one feed, with a summary and a notification.

Every channel, the same Jodie

Website chat

A chat bubble on your website that Jodie answers day and night. She takes the visitor's name and number, answers questions and can book them in.

Your colours, greeting and spot on the page
Install guides for WordPress, Wix, Squarespace, Shopify and more
Reply yourself and Jodie steps back

northsideplumbinggas.com.au

Northside Plumbing & Gas

The team replies instantly

Hi, do you come out to Kedron?

Yes, we cover Kedron and all of Brisbane's north side. What can we help with?

Our hot water system's due for a service. Anything on Thursday?

I can book a hot water system service for Thursday 15 October at 9am. Does that suit?

Yes please

Done. You're booked in for Thursday 15 October at 9am.

7:48 am

Message Northside Plumbing & Gas...

Link the WhatsApp or WhatsApp Business app you already use. Jodie replies, answers questions, books appointments and sends you a summary.

Pauses for 24 hours when you reply yourself
Leaves group chats alone
On the Premium plan

app.heyjodie.com

Jess Kelly Lead

Oct 10, 2026 at 9:15 AM

AI Summary

Jess messaged about an outside tap that won't stop dripping. Took her address and booked a visit for Monday 12 October at 2pm.

Hi, the outside tap won't stop dripping. Can someone come and have a look? I'm at 9 Kedron Park Road, Wooloowin.

Jess Kelly · 9:13 AM

Sorry to hear that, Jess. It's usually a worn washer or cartridge, which is a quick fix. I can book a plumber for Monday 12 October at 2pm. Does that suit?

Jodie · 9:13 AM

Perfect, thanks

Jess Kelly · 9:15 AM

You're booked in for Monday 12 October at 2pm.

Jodie · 9:15 AM

Email

Connect Gmail or Outlook and customer emails become conversations in Jodie. She can reply from your own address and ignores newsletters and receipts.

Replies in the customer's language
Pauses for 3 days when you reply yourself
Inbox on Professional, AI replies on Premium

app.heyjodie.com

Paddington Realty Existing

Oct 9, 2026 at 4:10 PM

AI Summary

Paddington Realty asked for gas safety checks at three rentals before the end of October. Jodie confirmed the price and asked which days the tenants are home.

Hi, we need gas safety checks at 3 of our rentals in Paddington before the end of the month. Can you let us know price and availability? Thanks, Megan

[email protected] · Oct 9, 4:08 PM

Hi Megan, thanks for getting in touch. A gas appliance safety check is $149 per property. We've got availability in the week of 19 October. Which days are the tenants home? Kind regards, Jodie Northside Plumbing & Gas

Jodie · Oct 9, 4:10 PM

For customers who would rather message

Hairdressers

A client sends a WhatsApp asking "any chance of Saturday morning?" while you are mid-foils. Jodie answers and books them in.

Jodie for hairdressers Cleaners

At 10pm, a renter asks your website chat what a 2-bedroom bond clean costs. Jodie answers from your price list and takes their details.

Jodie for cleaners Real estate agents

Inspection requests pile up in your inbox over the weekend. Jodie replies from your address, answers what she can and passes on the rest.

Jodie for real estate agents

The details

Plans: Website chat on every plan. Email inbox on Professional. WhatsApp and AI email replies on Premium.
Website chat: Your colours, greeting and position. It only runs on websites you allow.
WhatsApp: Connects your current WhatsApp or WhatsApp Business app as a linked device.
Email: Gmail or Outlook. Jodie replies from your own address.
Stepping in: Reply yourself and Jodie pauses: 24 hours on chat and WhatsApp, 3 days on email.
Customer history: One timeline per customer across calls, chats, WhatsApp and email.

Which plans include it

Basic Phone and website chat includes this feature A$99/month
Professional Plus your email inbox includes this feature A$199/month
Premium Plus WhatsApp and AI email replies includes this feature A$399/month

Every feature is on during the 7-day free trial.

Compare plans

Multi-channel AI receptionist: common questions

Can an AI receptionist answer WhatsApp messages?

Jodie can, on the Premium plan (A$399 a month ex GST). Link the WhatsApp or WhatsApp Business app you already use, and she replies, answers questions and books appointments.

Can Jodie answer my website chat?

Can Jodie reply to emails?

Do I need a WhatsApp Business account?

What happens if I reply to a customer myself?

Does Jodie remember a customer across channels?

Works well with

See every feature

Customer memory

Knows returning callers and remembers their details

Every plan

Appointment booking

Books jobs and appointments into your calendar

Professional and Premium

Mobile app

Your calls, chats and Jodie on your phone

Every plan

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Every call and every message, answered

Website chat comes with every plan. Add WhatsApp and email when you are ready.