Business phone system Checked September 2026
How to forward calls on 3CX
Set up 3CX call forwarding in Settings > Call Forwarding. Choose a status, set the unanswered-call delay and send missed calls to an external number.
- Rules for each status
- Choose a ring delay
Set this up in your 3CX account:
- In the 3CX web client, open Settings, then Call Forwarding.
- Select the status whose forwarding rules you want to change.
- Under unanswered calls, set the delay in seconds and select External number as the destination.
- Enter the destination number. Check the rules for busy or unregistered phones as well, then test from another phone.
What to know about call divert on 3CX
Check which status is active
Forwarding rules belong to a status. Office hours can switch your status automatically: Available during office hours, Do Not Disturb outside them and Away during breaks.
3CX call divert questions
Can 3CX forward only unanswered calls?
Yes. Set the unanswered-call delay and an external destination in the forwarding rules for your status.
Can I divert when my 3CX phone is offline?
Yes. The Busy or Not Registered rules can send calls to another number.
Why does 3CX forwarding change after work?
A schedule can switch your status outside office hours. Check the rules for that status as well as Available.
Sources
Checked in September 2026 against the official pages below. Networks change codes and prices, so if something here stops working, their page is the final word.
