Business phone system Checked September 2026
Hey! Broadband call divert help
Hey! Broadband does not publish unambiguous instructions for when call forwarding activates. Ask support to confirm the correct setup; its guide lists *93 to remove forwarding and *61* to check settings.
- Confirm activation with support
- Remove with *93
- Check settings with *61*
Ask Hey! Broadband whether call forwarding is available on your line:
- Contact Hey! Broadband and ask which call-forwarding option applies to your home phone.
- Ask whether forwarding sends every call immediately or only calls you do not answer, and request the correct activation instructions.
- Confirm the destination number, any charges and how to restore normal ringing.
To turn it off, dial *93
How to turn off call divert on Hey! Broadband
Dial the code that matches the divert you set up. Calls go back to ringing your phone as normal.
- All calls
-
*93
How to check call divert is on
Dial the check code and the network tells you whether that divert is on.
- All calls
-
*61*
What to know about call divert on Hey! Broadband
Always forward, or only unanswered?
Hey! Broadband lists *92 under "If calls are not answered" but describes it as "Always forward calls to another number". Ask Hey! Broadband to confirm which condition it applies to before activating it.
Going back to normal
*93 removes call forwarding and your line goes back to Keep Ringing. From the same menu, *41 sends unanswered calls to voicemail and #41 sets the line to keep ringing. Voicemail is on 1571 or *62.
Hey! Broadband call divert questions
How do I forward calls on Hey! Broadband?
Ask Hey! Broadband to confirm the activation instructions. Its short-code guide places forwarding under unanswered calls but describes it as always forwarding, so the condition is unclear.
How do I turn off call forwarding on Hey! Broadband?
Dial *93. Hey! Broadband says the line then goes back to Keep Ringing.
How do I check my Hey! Broadband forwarding settings?
Dial *61* from your home phone to check your current settings.
Who do I contact if Hey! Broadband call forwarding does not work?
Hey! Broadband customer support is on 0330 822 28 78, or email [email protected].
Sources
Checked in September 2026 against the official pages below. Networks change codes and prices, so if something here stops working, their page is the final word.
