Business phone system Checked September 2026
How to forward calls on BT Cloud Voice
Forward BT Cloud Voice calls in the Business Portal: Users > Features > Call Forwarding No Answer. Set a destination for calls you miss or all calls.
- Business Portal settings
- Separate hunt group rules
Set this up in your BT Cloud Voice account:
- Sign in to the BT Cloud Voice Business Portal and open Users.
- Choose the user, then open Features.
- Select Call Forwarding No Answer to let the phone ring first, or Call Forwarding Always to send every call on.
- Enter the requested destination and options. Use Assist me for help with the fields, then test the divert.
What to know about call divert on BT Cloud Voice
Numbers assigned to a hunt group
Hunt groups have their own settings. An administrator can search Call routing groups (Enhanced), select the group and open Manage under call settings.
Always takes priority
Call Forwarding Always overrides the other forwarding options. Switch it off before relying on a no-answer or busy rule.
BT Cloud Voice call divert questions
Can BT Cloud Voice divert only missed calls?
Yes. Choose Call Forwarding No Answer for the user; it redirects after a set number of rings.
Can calls divert if a handset is disconnected?
Call Forwarding Not Reachable covers an extension that fails to respond, such as an unplugged handset.
Can I divert calls outside office hours?
Call Forwarding Selective supports rules based on time and date.
Sources
Checked in September 2026 against the official pages below. Networks change codes and prices, so if something here stops working, their page is the final word.
