Business phone system Checked September 2026
How to forward calls on NFON Cloudya
Set NFON Cloudya forwarding in Call forwarding. Choose a profile, a No answer rule and a Phone number destination, then set the ring delay.
- Profile-based rules
- 5, 10, 15 or 20-second delay
Set this up in your NFON Cloudya account:
- Open Call forwarding in Cloudya.
- Select the profile you want to use, or create one in the Profiles tab.
- Choose No answer, then select Phone number from the destination dropdown and enter the number.
- Choose 5, 10, 15 or 20 seconds for the no-answer delay. Make sure the profile is selected before testing.
What to know about call divert on NFON Cloudya
Selecting a profile matters
Creating a profile does not make it active. Select its circle so it shows a blue dot, then set the forwarding condition and destination.
Other forwarding conditions
Always sends calls straight to the destination. Busy and Not registered cover calls when the extension is engaged or its device is disconnected.
NFON Cloudya call divert questions
Can Cloudya forward only unanswered calls?
Yes. Choose No answer with a delay of 5, 10, 15 or 20 seconds.
How many Cloudya forwarding profiles can I have?
There is one default profile and space for nine additional profiles per extension.
Why is my new Cloudya profile not working?
Check that you selected it. Otherwise the default or previously selected profile remains active.
Sources
Checked in September 2026 against the official pages below. Networks change codes and prices, so if something here stops working, their page is the final word.
