UK provider Checked September 2026
Utility Warehouse call divert codes
To divert calls on a Utility Warehouse home phone, dial *21*, the number, then #, and dial #21# to cancel. UW Mobile runs on the EE network, so it uses the EE codes in the second tab.
- Home phone: Call Diversion listed at £3
- Home phone: all-calls code published
- UW Mobile runs on EE
*21*07700900123#Dial it from the landline, then listen for the confirmation.
- Turn off
All Utility Warehouse call divert codes
Replace NUMBER with the number you want calls to go to.
Home phone
| Divert calls | Turn on | Turn off |
|---|---|---|
| All calls | *21*NUMBER#
Off: #21# | #21# |
- Cost: Utility Warehouse lists Call Diversion at £3 on its landline calling features page. The quickest way to add it is through WhatsApp on the UW Contact us page.
UW Mobile
| Divert calls | Turn on | Turn off |
|---|---|---|
| No answer | **61*NUMBER*20#
Off: ##002# | ##002# |
| Busy | **67*NUMBER#
Off: ##002# | ##002# |
| Unreachable | **62*NUMBER#
Off: ##002# | ##002# |
| All calls | **21*NUMBER#
Off: ##002# | ##002# |
- Unanswered calls move on after 20 seconds in the example code.
- Use the number in international form: 07700 900123 becomes +44 7700 900123.
- Utility Warehouse doesn't publish its own divert codes. If a code is rejected, check with Utility Warehouse.
- These are the codes published by EE, the network Utility Warehouse runs on.
How to divert calls on Utility Warehouse
- 1
Check when calls will divert
This code sends all incoming calls to the destination number.
- 2
Dial the code
From your Utility Warehouse landline, dial *21*NUMBER#, replacing NUMBER with the number calls should go to.
- 3
Check the result
Follow any prompts on your phone. If the request is rejected, check the instructions for your service before trying again.
- 4
Test it
Ring your number from another phone. Check that the destination receives the call. To turn it off later, dial #21#.
How to turn off call divert on Utility Warehouse
Dial the code that matches the divert you set up. Calls go back to ringing your phone as normal.
Home phone
- All calls
-
#21#
UW Mobile
- Every divert at once
-
##002#
What to know about call divert on Utility Warehouse
Home phone: published options
Utility Warehouse's help pages only give the all-calls divert for the home phone, so your landline will not ring first. UW doesn't publish a code for diverting unanswered or busy calls. It also sells Smart Divert, listed at £3, which diverts calls to another number and can be set up remotely.
Why UW Mobile uses EE codes
UW parent company Telecom Plus confirms that its mobile service uses EE. UW publishes no divert article of its own, so these are the host network's published codes. Check with UW if a code is rejected.
UW Mobile ring time
The no-answer code uses the 20-second example in the EE device guide. UW does not publish a ring-time range. ##002# clears every divert, including the one to voicemail.
Divert calls from your phone's settings
Your phone may also offer call forwarding in its settings, depending on your device and plan. The iPhone Call Forwarding switch sends every call on. Use a supported no-answer option if you want your phone to ring first.
iPhone
- Open Settings, then Apps, then Phone (on older iOS, Settings then Phone).
- Tap Call Forwarding and switch it on. If you use two SIMs, choose your business line first.
- Tap Forward To and enter the number calls should go to.
- Go back. A forwarding icon shows in the status bar while it is on.
Android
- Open the Phone app, tap the three-dot menu, then Settings.
- Tap Calls (or Supplementary services, depending on the phone), then Call forwarding.
- Choose When unanswered so your phone rings first and only missed calls move on.
- Enter the number, tap Turn on, and pick the right SIM if asked.
If the code doesn't work
"Connection problem or invalid MMI code"
The network did not accept the request. Check you have signal, turn off Wi-Fi calling and aeroplane mode, then dial the code again exactly as shown.
"Setting activation failed" or "unsuccessful"
The network refused the divert. Some plans block diverts to other numbers, and some networks want the number in international form. Check the notes on this page, or set it up in your phone settings instead.
Calls still go to voicemail
Voicemail is itself a divert, and only one can be active for each condition. Setting a new divert replaces the voicemail one. If calls still reach voicemail, cancel all diverts and set yours again.
Utility Warehouse call divert questions
How do I divert my Utility Warehouse landline?
Dial *21*, the number you want calls to go to, then #. For example, *21*07123456789# sends every call to that mobile. Dial #21# to cancel it.
How much is Call Diversion on Utility Warehouse?
Utility Warehouse lists Call Diversion at £3 on its landline calling features page. You can add it through WhatsApp on its Contact us page.
My Utility Warehouse call divert is not working. What should I try?
Utility Warehouse suggests removing the diversion and setting it up again: dial #21# to cancel all diversions, then dial *21*, your mobile number and # as a test.
How do I divert calls on UW Mobile?
UW Mobile runs on EE, so use the EE codes: **61*, the number in +44 form, *20# to divert calls you do not answer within 20 seconds, or **21*, the number and # for all calls. Dial ##002# to cancel them all.
What network does UW Mobile use?
EE. UW parent company Telecom Plus describes its mobile service as an MVNO with network access through EE.
Sources
Checked in September 2026 against the official pages below. Networks change codes and prices, so if something here stops working, their page is the final word.
