UK home phone provider Checked September 2026
KCOM call divert codes
To divert calls you don't answer on a KCOM landline, lift the receiver, wait for the dial tone and dial *61*, the new number, then #. Calls move on after 15 seconds, and #61# switches it off.
- Unanswered calls move after 15 seconds
- Each diverted call is charged
- No diverts overseas
KCOM sets the ring time: unanswered calls move on after 15 seconds.
*61*07700900123#Dial it from the landline, then listen for the confirmation.
- Turn off
- Check it's on
All KCOM call divert codes
Replace NUMBER with the number you want calls to go to.
| Divert calls | Turn on | Turn off |
|---|---|---|
| No answer | *61*NUMBER#
Off: #61# | #61# |
| Busy | *67*NUMBER#
Off: #67# | #67# |
| All calls | *21*NUMBER#
Off: #21# | #21# |
- Unanswered calls move on after 15 seconds.
- Cost: Every diverted call is charged at what it would cost to call that number from your landline. Diverting to a mobile costs the same as calling that mobile.
- You can enter at most 16 digits when diverting out of the KCOM Home area, so calls cannot be diverted overseas.
- Do not divert to a number that is itself diverting calls to another number.
How to divert calls on KCOM
- 1
Check when calls will divert
This code sends calls you do not answer to the destination number.
- 2
Dial the code
From your KCOM landline, dial *61*NUMBER#, replacing NUMBER with the number calls should go to.
- 3
Check the result
Follow any prompts on your phone. If the request is rejected, check the instructions for your service before trying again.
- 4
Test it
Ring your number from another phone without answering it. Check that the destination receives the call. To turn it off later, dial #61#.
How to turn off call divert on KCOM
Dial the code that matches the divert you set up. Calls go back to ringing your landline as normal.
- No answer
-
#61# - Busy
-
#67# - All calls
-
#21#
How to check call divert is on
Dial the check code and the network tells you whether that divert is on.
- No answer
-
*#61# - Busy
-
*#67# - All calls
-
*#21#
What to know about call divert on KCOM
What a diverted call costs
KCOM charges you for the leg of the call from your line to the new number every time a call is diverted. If you normally pay a certain rate to call a mobile from your landline, you pay that rate for each call diverted to a mobile.
Check the new number can take calls
KCOM says to make sure the number you divert to can handle the calls, otherwise the divert may fail. You can still make outgoing calls from your landline while a divert is on.
KCOM call divert questions
How do I divert my KCOM landline to my mobile?
Lift the receiver, wait for the dial tone and dial *21*, your mobile number, then # to send every call to your mobile. Use *61* instead if you want the landline to ring for 15 seconds first.
How do I turn off call divert on KCOM?
Dial #61# to cancel the no-reply divert, #21# for the all-calls divert and #67# for the busy divert. Use the one that matches the divert you set.
Does KCOM charge for call diversion?
KCOM charges the cost of each diverted call, at the rate you would pay to call that number from your landline.
Can I divert my KCOM landline to an overseas number?
No. KCOM allows at most 16 digits when diverting out of the KCOM Home area, so overseas numbers will not fit.
How do I check if a divert is on with KCOM?
Dial *#61# for the no-reply divert, *#21# for all calls or *#67# for busy.
Sources
Checked in September 2026 against the official pages below. Networks change codes and prices, so if something here stops working, their page is the final word.
